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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

November 09, 2022

Employees are very professional and friendly. Work is done on schedule and in a timely manner. More

by ROSETTASEXTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Eddie Garcia
Report | Print
Nov 10, 2022 -

Lexus of Arlington responded

Thank you so much for your five-star review! We appreciate your business here at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

November 08, 2022

If you’re going to Lexus of Arlington you better bring a CPA because they hoodwink you it’s ridiculous how they treat a customer and then you call a complete didn’t call you back More

by LEN.CASEY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kamil Wojcik, Mohammad Abdelrazeq, Victor Aguilar
Report | Print
Nov 11, 2022 -

Lexus of Arlington responded

We're sorry to hear about your experience, Len, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd be willing to discuss this issue in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Nov 18, 2022 -

LEN.CASEY responded

I feel like a fool; when comes to LEXIS F ARLINGTON 1510 W DUNDEE RD. THEY USE THEIR IN-HOUSE ALGORITHMS TAHT ADDS A LOT TO THE BOTTOM LINE. my case came out too $800 dollars. 299 key fob who orders / or needs 3 sets of keys. Over charge 400 dollars on the IL SALE TAX. THE CAR IS GREAT, FINANCE DEPT NOT!!!!!!!!!!! Ask for face-to-face sit-down, NO RESPONSE

November 08, 2022

Kamil was professional and easy to communicate with he did all of my paperwork in an easy orderly fashion. I would recommend. More

by Beth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Kamil Wojcik, Pawel Stachnik
Report | Print
Nov 08, 2022 -

Lexus of Arlington responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 08, 2022

Perfect service, jobs had been well done. Coffee was good as well by the way. More

by JUNYUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Nov 09, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 08, 2022

Great inventory. Sales people are knowledgeable. Pretty large waiting room, with multiple tvs, food and beverages. More

by 66hockeystix
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Victor Aguilar
Report | Print
Nov 09, 2022 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

November 06, 2022

Bowie music played through my Lexus sounds great. I could listen to Bowie a lot! More

by LexusRocks!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Thornton
Report | Print
Nov 07, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Bob had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

November 05, 2022

Always pleasant service people and a very nice environment to wait for your service to be completed. More

by sbellwill
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Nov 07, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Edwin and our team, and we look forward to working with you again.

November 05, 2022

This is the best place for service on my car. Everybody's friendly nice and knowledge. More

by Veska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 07, 2022 -

Lexus of Arlington responded

Veska, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

November 04, 2022

I was happy that they were able to fix my remote stater at no charge. Great service. Lori always go above and beyond to help her clients. More

by EN0SUJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Eddie Garcia
Report | Print
Nov 07, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

November 04, 2022

Excellent service. Easy to make appointment. Ed explained what needed to be done with an estimate. Discussed what the technician found. More

by Joel65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Nov 07, 2022 -

Lexus of Arlington responded

Joel, Thank you for your business and this review. We're happy to hear Edwin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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