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Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews
Call Dealership (847) 794-4821
View Awards

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,625 Reviews of Lexus of Arlington

November 10, 2022

Great service. Ivan, Matt, Edward, Peter, and Yegor are all nice and professional. They explained each portion of the process in buying a car really well. More

by nfogata
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Paredes, Peter Demos, Edward Bijou, Yegor Azarov
Report | Print
Nov 10, 2022 -

Lexus of Arlington responded

Thank you for the five-star rating. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington. Congratulations on your new purchase!

November 10, 2022

Arlington Lexus and all the staff provided very professional service. The new car purchase was flawless. More

by RICHARDDROZD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Marcin Ajdukiewicz, Vladamir Tanev, Igor Zigic, Yegor Azarov
Report | Print
Nov 11, 2022 -

Lexus of Arlington responded

Richard, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 09, 2022

Great service as always. Completed on time as promised. Terrific waiting are with beverages and TVs More

by RJLIGOCKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Nov 09, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad Josie was able to help, and we hope to see you again!

November 09, 2022

Employees are very professional and friendly. Work is done on schedule and in a timely manner. More

by ROSETTASEXTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Eddie Garcia
Report | Print
Nov 10, 2022 -

Lexus of Arlington responded

Thank you so much for your five-star review! We appreciate your business here at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

November 08, 2022

If you’re going to Lexus of Arlington you better bring a CPA because they hoodwink you it’s ridiculous how they treat a customer and then you call a complete didn’t call you back More

by LEN.CASEY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kamil Wojcik, Mohammad Abdelrazeq, Victor Aguilar
Report | Print
Nov 11, 2022 -

Lexus of Arlington responded

We're sorry to hear about your experience, Len, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd be willing to discuss this issue in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Nov 18, 2022 -

LEN.CASEY responded

I feel like a fool; when comes to LEXIS F ARLINGTON 1510 W DUNDEE RD. THEY USE THEIR IN-HOUSE ALGORITHMS TAHT ADDS A LOT TO THE BOTTOM LINE. my case came out too $800 dollars. 299 key fob who orders / or needs 3 sets of keys. Over charge 400 dollars on the IL SALE TAX. THE CAR IS GREAT, FINANCE DEPT NOT!!!!!!!!!!! Ask for face-to-face sit-down, NO RESPONSE

November 08, 2022

Kamil was professional and easy to communicate with he did all of my paperwork in an easy orderly fashion. I would recommend. More

by Beth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Kamil Wojcik, Pawel Stachnik
Report | Print
Nov 08, 2022 -

Lexus of Arlington responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 08, 2022

Perfect service, jobs had been well done. Coffee was good as well by the way. More

by JUNYUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Nov 09, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 08, 2022

Great inventory. Sales people are knowledgeable. Pretty large waiting room, with multiple tvs, food and beverages. More

by 66hockeystix
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Victor Aguilar
Report | Print
Nov 09, 2022 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

November 06, 2022

Bowie music played through my Lexus sounds great. I could listen to Bowie a lot! More

by LexusRocks!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Thornton
Report | Print
Nov 07, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Bob had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

November 05, 2022

Always pleasant service people and a very nice environment to wait for your service to be completed. More

by sbellwill
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Nov 07, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Edwin and our team, and we look forward to working with you again.

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