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Lexus of Arlington

Arlington Heights, IL

4.7
3,579 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,579 Reviews of Lexus of Arlington

October 18, 2022

This dealership service continues to provide excellent service to our Lexus vehicles. Our service manager Ed Is always courteous & prompt. He will do what it takes to make things right. More

by Bill
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Oct 19, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Ed and our team and don't hesitate to let us know if we can be of further assistance.

October 17, 2022

Very professionally run and has just an exceptional waiting room. Employees are top shelf with great attitude and very helpful. More

by falcster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Oct 18, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. Tony and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

October 17, 2022

Excellent! !!The service team is always very professional and provides the required and often suggests additional service to keep my older Lexus HS running great More

by Mch60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Edwin Thalhammer
Oct 18, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

October 17, 2022

Sales team was great and prompt. Pricing was reasonable. Ha not heard back from dealership regarding the 650 dollar LoJack that was included with the car… More

by BUCHALR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pawel Stachnik, Victor Aguilar
Oct 18, 2022 -

Lexus of Arlington responded

Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 16, 2022

I get satisfaction from the service what they did ,very professional service advise and Advisor. Thanks Eddie. More

by jkonkolewski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
,Eddie Garcia
Oct 16, 2022 -

Lexus of Arlington responded

Thanks for sharing your experience with Lexus of Arlington. Eddie and our team appreciate your business and hope to see you again soon!

October 15, 2022

Work was done on schedule and was proactively explained to me. As I am keeping this car, maintenence is important. More

by HEISLER15
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Oct 16, 2022 -

Lexus of Arlington responded

It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

October 15, 2022

The service tech explained what is services are due and mandatory and it was quick More

by Venkat.akkina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Oct 16, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 14, 2022

The service manager is rude 😒 I brought my car in for an oil change. I pulled into the service drive and specially informed the porter do not let the driver's side window down. So when my car was done More

by SPK4230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Prondzinski, Eddie Garcia
Oct 19, 2022 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 14, 2022

Excellent service. Excellent service culture and service environment. I bypass several other Lexus dealerships for the 100 mile roundtrip - well worth it every time. More

by Max7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Oct 14, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, Max, and for taking the time to leave us this wonderful feedback!

October 14, 2022

I love this dealership. It’s a beautiful building and the service is always great. More

by Mmetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Oct 16, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

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