Lexus of Arlington

Friendly service, always satisfied with maintenance for my Lexus IS300. Recommended for all future customers. my Lexus IS300. Recommended for all future customers. More

Staff, Jose, has always been thorough and creating option. Service is quick and always giving you a status. option. Service is quick and always giving you a status. More

Before the purchase when I was gathering information on the vehicle we wanted it was easy to get in touch with sales. The salesman and sales manager were very friendly and easy to contact. The price stated the vehicle we wanted it was easy to get in touch with sales. The salesman and sales manager were very friendly and easy to contact. The price stated on the website was the price of the vehicle with no additional fees other than the traditional cost. I was also assured there were two keys for this vehicle. However, after signing the papers The salesman handed me one key. I told him I was assured there were two keys and he says yes but the previous owner still has one and he will try to get it to me. I told him try is not what I was promised. He told me he would call me the following day and let me know the status. The salesman never called. I waited a day and still no call so I text him he did not return the text so I tried calling the sales manager. He would not receive my calls. It got to the point where I was immediately sent to extension which is not available. They will not answers calls and will not answers text. I am out $400 for a new key. Before the sale everyone was friendly but after I sign the papers no one wanted anything to do with me. The salesman had assured me that the sales manager always took care of the problems however he could not promise he would take care of this one but he said in the past he always took care of the problems. It appears the way he way he takes care of problems is to never answer the call. More

Excellent service advisors and service technicians. Clean customer waiting area with good selection of food and drinks Clean customer waiting area with good selection of food and drinks More

Everyone there was marvelous and extremely professional! Sales to management! Above and Beyond Thank you Sales to management! Above and Beyond Thank you More

Staff is always friendly and efficient so they make the experience of taking your in a pleasure experience of taking your in a pleasure More

My service advisor was awesome…. Very knowledgeable and professional. My total experience was top notch / grade A. Very knowledgeable and professional. My total experience was top notch / grade A. More

Service Associate (Lori D. ) was friendly, knowledgeable and addressed issues (oil change). She also recommended needed services. ) was friendly, knowledgeable and addressed issues (oil change). She also recommended needed services. More

Quick and transparent. Great facilities. Stress free assistance. The upstairs entertainment could use some work. The massage chairs didn't work, golf game half worked, arca Great facilities. Stress free assistance. The upstairs entertainment could use some work. The massage chairs didn't work, golf game half worked, arcade was pretty dirty. Otherwise a good experience. The cinema was cool. More

Great service, good and knowledge advisers , dealership waiting area offers variety attractions and pleasures clean and nice waiting area waiting area offers variety attractions and pleasures clean and nice waiting area More