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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

October 12, 2022

Friendly staff. Knowledgeable service adviser. Convenient business hours and loaner availability. No new vehicles for sale.😁 More

by GARRY.TSYPIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Oct 12, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 12, 2022

Car was making rumbling noise two days after driving off lot…it needed two back tires, although it should have been fixed before , the service center and our account manager were kind to fix the problem- as More

by HAYDENGALINDO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Brown, Josie Garcia, Victor Aguilar
Oct 12, 2022 -

Lexus of Arlington responded

Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

October 12, 2022

The service is always good here ! I Thought it was nice to be able to schedule an appointment without talking to anybody. But when I got there at 8 AM there was probably 25 people. More

by BRIDGET.RIVARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Oct 12, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 11, 2022

This dealership is very customer service oriented. They strive to make sure that you are satisfied and exceeded my expectations More

by sbkcpa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Oct 11, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

October 11, 2022

Outrageous cost and terrible service; 1 hour and 40 minutes to pick up a new key fob. More

by SLGLSD5
Recommend Dealer
No
Employees Worked With
Eddie Garcia
Oct 14, 2022 -

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 11, 2022

I service my car at this dealership for many years. I have confidence with their’s technical skills. More

by Voytek Rzankowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figler
Oct 11, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 09, 2022

Everyone at Lexus of Arlington is very friendly and professional. I have been a customer for 12 years and would only have my car serviced here. Haresh was very thorough in explaining service needed on More

by Sallydolphin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Oct 09, 2022 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your excellent experience with Lexus of Arlington over the years. We truly appreciate your business, Sally. Thank you for taking the time to leave us a great rating. We look forward to having you as one of our valued customers for years to come.

October 09, 2022

Haresh was awesome. New tires, scheduled service, loaner, with great coupons and fast service. Texted me the info ahead of time for super-efficient service and informa More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Oct 10, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 08, 2022

Excellent customer service. Lori kept me informed throughout the diagnostic process and explained what repairs needed to be done More

by sbkcpa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Oct 09, 2022 -

Lexus of Arlington responded

We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington. Thank you for taking the five-star rating for our service department.

October 07, 2022

I have always been treated professionally. Jose clearly explained diagnosis, risk and pricing. Clean facilities and fair pricing. More

by dennislee1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Josie Garcia
Oct 09, 2022 -

Lexus of Arlington responded

Thank you, Dennis, for the five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

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