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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

July 13, 2022

Car wash was terrible 😢 , it is always BAD , no vacuum inside all windows still dirty also. More

by LUDMILATURCAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Jul 14, 2022 -

Lexus of Arlington responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly.

July 12, 2022

Easy to schedule. Pleasant, competent service. Will use them whenever we need service done. Thank-you More

by Tara.yunker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Jul 12, 2022 -

Lexus of Arlington responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington. We look forward to having you as one of our valued customers for many more years to come!

July 12, 2022

Mr Trivedi is very helpful, quick to understand the issue, order a part and schedule an appointment. He is the only reason I have use this dealership to service my vehicle. More

by MSBWGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Jul 12, 2022 -

Lexus of Arlington responded

Thank you! Haresh and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

July 12, 2022

Had questions about a needed repair and I was actually shown the problem and had all my questions answered More

by smorchids1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Jul 12, 2022 -

Lexus of Arlington responded

Thank you for taking the time to leave us a great review. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

July 12, 2022

Lexus of Arlington has excellent facilities, Eddie, the service advisor that assisted me during my last visit was very helpful and knowledgeable, he made my visit a great experience, thank you Eddie! More

by eugenv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Jul 12, 2022 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your great experience with Eddie here at Lexus of Arlington. Thank you for taking the time to leave us this five-star review. We appreciate your business and hope to see you again soon.

July 11, 2022

The price for fixing the issue is significantly higher than National average and other local dealers. More

by YEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Thalhammer
Report | Print
Jul 15, 2022 -

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out.

July 09, 2022

Hard to tell just new to your dealership Hope it continues..But ihave a Lexus means peace of mind. More

by dmchare
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Jul 11, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 08, 2022

Lore Devega was very helpful and explained all the details on what’s need to be fix and keeping me update the whole process!!!big thumps up! More

by Bong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jul 08, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Lori delivered such a great experience!

July 08, 2022

Easy to make an appointment. Makes people when I got there. Got my car back timely and timely and very clean More

by MIKE.DEMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Jul 08, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, Mike, and for taking the time to leave us this wonderful feedback!

July 08, 2022

Friendly people professional services very nice atmosphere comfortable surroundings I would recommend this dealership to family and friends. More

by RH0051
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Peter Demos, Oksana Sahan, Vladamir Tanev, Marcin Wierzba, Edward Bijou, Hamza Shakir, Jamie Brown, Sako Minisakanian, Trevor Shaefer
Report | Print
Jul 08, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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