I scheduled an appointment for our Lexus to get the 50K mile service which includes an oil change and tire rotation as well as a few other inspection items. My wife drops off the car and the service tech tells her that the fuel injector service is part of the 50K mile service. Hearing this, she agrees to have the service done because I had told her that she was getting the 50K mile service. She does not ask if it will cost more, she assumes it is included in the 50K mile service because that's what she was told. Well, we were charged $170 extra for the fuel injector service.
I reached out via email to Jamie Kandziora the service adviser to explain what happened. No response. The service manager, Penny Boos, was also included in the email. No reply. I forwarded it to the general manager, James Crawley, same. IF YOU ARE USING THIS DEALER FOR SERVICE, ASK QUESTIONS. BEWARE OF THE UPSELL AND BE CAREFUL WITH WHAT YOU MAY INADVERTENTLY AUTHORIZE. They use old school word play to trick people into paying more. They prey on individuals who don't know vehicle maintenance. Never going back. Horrible customer service and way expensive. Advice, find a Japanese car mechanic and use a local business.