I am disappointed with service at Lexus of Austin. Thanks to this dealership, I will have to make a second trip to have my car re-inspected, and they told me the car had passed.
My car needed wiper blades to pass inspection. I took the new blades to Lexus to install so that my car would pass inspection. I also bought two new tires and a tire pressure sensor. When I paid my bill ($844), I asked about inspection and was told it had been completed. Turns out, the inspection was not completed after they installed the wiper blades.
When my husband called to find out why I was given misinformation and Lexus failed to complete the inspection, Cory said he didn't think I would want to wait another hour or two for it to be finished. This doesn't make sense because I HAD A LOANER CAR. We live 30 minutes from Austin and now have the inconvenience of returning for a job that should have been completed the first time with a service consultant that has yet to accept responsibility for less-than-satisfactory service.
Cory, I think you should have taken responsibility for the mix-up and made it right. Instead, you tried to hurry us off the phone.
I bought my car from my dad when he bought a new Lexus. He has purchased seven so far, and this is not the service for which Lexus is known. I will be looking for a new car in the near future since mine is a 2006, and I will be sure to look for a dealership that provides a quality customer service experience.
5/28/18 UPDATE: Our service consultant, Cory, has taken responsibility to correct this situation and get my car inspected as quickly as possible, even though it’s a holiday weekend. I appreciate businesses that correct mistakes.