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Lexus of Austin

Austin, TX

4.8
509 Reviews
Call Dealership (512) 343-3400
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9910 Stonelake Blvd

Austin, TX

78759

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509 Reviews of Lexus of Austin

March 23, 2024

The sales staff is friendly, informative and courteous. Chris was very nice to work with. I recommend him for all your Lexus shopping. More

by Blsuders Lynn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Ashley, Bill Brewer
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Helpful
March 19, 2024

I never thought I’d be driving a Lexus. Thanks to Camey Martinez for making our car dreams come true! We originally went in to look at another model but I wasn’t a fan of the red seats. She More

by jenny_aggie_09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camey Martinez
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Helpful
March 08, 2024

Rob's service and courtesy was very good. We qwere happy with his negottiating skills. More

by Yimadabattuni Rao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Gomez
Report | Print
Apr 13, 2024 -

Lexus of Austin responded

We're glad to know you found our team's service and courtesy commendable. Lexus of Austin appreciates your positive feedback, particularly about the negotiation process.

Helpful
March 07, 2024

Our salesman was JD and he did an excellent job of finding the vehicle we were trying to purchase. Everyone was courteous and professional. More

by pwilhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Ashley
Report | Print
Apr 13, 2024 -

Lexus of Austin responded

We appreciate your high rating and kind words about our team at Lexus of Austin. We’re glad to hear you found the vehicle you were searching for.

Helpful
March 07, 2024

The dealership was very professional and was able to handle changing my expiring lease to a purchase since I wanted to keep the car at a very nice purchase price and did the 30K service under my expirin More

by Budsparks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Ward
Report | Print
Apr 13, 2024 -

Lexus of Austin responded

We appreciate your thoughtful review regarding the lease-to-purchase transition as well as our 30K service at Lexus of Austin. We aim to provide professional and efficient services. Your support means a lot to us.

Helpful
February 27, 2024

Brian Erickson was very professional to work with and made our buying experience with Lexus very fun and memorable. Very transparent and communicated with my husband and I throughout our buying process. More

by Kirstenbbush
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Erickson
Report | Print
Apr 13, 2024 -

Lexus of Austin responded

It's pleasing to know our team professionally assisted with your buying process at Lexus of Austin. Transparency in communication is something we uphold at all times, and we do strive to make each experience memorable. Thank you for sharing.

Helpful
February 26, 2024

Had a great experience at this dealership! Friendly service in both the new and pre-owned departments. More

by Abigail Jackson
Recommend Dealer
Yes
Employees Worked With
Jay Lord
Report | Print
Apr 13, 2024 -

Lexus of Austin responded

It's uplifting to read about your positive experience. Our team at Lexus of Austin aims to provide exemplary service, both in our new and pre-owned departments. We appreciate your feedback.

Helpful
February 24, 2024

Good dealership and very nice salesman Mr. Brian helped me a lot of doing paperwork and explained for us clearly , professionally and detailed everything from A to Z !!!… I recommend for every More

by Dung Pham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Erickson
Report | Print
Apr 13, 2024 -

Lexus of Austin responded

We appreciate your high praise about our team at Lexus of Austin. It's encouraging to know that our effort to deliver clear, detailed explanations made a positive impression on you. Thank you for your recommendation.

Helpful
February 18, 2024

Repair of transmission linkage cable failed. Returned for adjustment and they lost my key fob. Replaced one fob but not the second one until a day later. Spent four of my time dealing with a rep More

by kjfox1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Penny
Report | Print
Apr 13, 2024 -

Lexus of Austin responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of service and customer care you received from our Service Team regarding your repair, as well as your subsequent wait time. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Jim Crawley General Manager Lexus of Austin jcrawley@penskeautomotive.com

Helpful
February 13, 2024

I had a great experience and Brian was very helpful, very responsive to my inquiries. More

by dinoradL29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Erickson
Report | Print
Apr 13, 2024 -

Lexus of Austin responded

We appreciate your review. It's uplifting to know our team was responsive and helpful during your visit to Lexus of Austin. Your feedback is important to us.

Helpful
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