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Lexus of Austin

Austin, TX

4.8
511 Reviews
Call Dealership (512) 343-3400
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9910 Stonelake Blvd

Austin, TX

78759

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511 Reviews of Lexus of Austin

February 04, 2022

They have excellent service which is key for buying a car there. Have always had a great experience there. Even when something unexpected comes up they work with you and provide you the information, timeline More

by Loyal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Ruedas
Report | Print
Feb 05, 2022 -

Lexus of Austin responded

Loyal, thanks for the positive review! We can't tell you how nice it feels to hear that our Sales Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

Helpful
February 04, 2022

Well organized and professional. In for safety inspection which took about an hour and a half, as advised. Most all communication was via phone/text. Very commited to Covid-19 masking. More

by GBFellabaum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Charnes
Report | Print
Feb 05, 2022 -

Lexus of Austin responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to working with you again at Lexus of Austin.

Feb 05, 2022 -

GBFellabaum responded

My pleasure and keep up the excellence.

Helpful
February 04, 2022

Always very courteous!!!!Lexus of Austin is a wonderful Always very courteous!!!! Lexus of Austin is a wonderful dealership in all regards. The service department always rolls out the red carpet and More

by Drenner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Ruedas, Eddy Cooke, Randy Hoff, Mike Stills
Report | Print
Feb 05, 2022 -

Lexus of Austin responded

Hi there, Your satisfaction means a lot to us, so we are delighted to hear of your experience with our Service Department. Thank you for choosing Lexus of Austin and know that you are always welcome here.

Helpful
February 03, 2022

Excellent Customer Service. Thank you guys, y’all fixed my car immediately.I’ll recommend it to my friends More

by Villo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley
Report | Print
Feb 03, 2022 -

Lexus of Austin responded

Lexus of Austin wants to thank you for the five star rating!

Helpful
February 03, 2022

Excellent service for my car when I took it in for service. Keep up safe he good work More

by Mblazine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
Feb 03, 2022 -

Lexus of Austin responded

Lexus of Austin wants to thank you for the five star rating!

Helpful
February 03, 2022

Service was great. The service representative very knowledgeable and helpful. My vehicle in great shape. More

by eegaytan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke, Mike Stills
Report | Print
Feb 04, 2022 -

Lexus of Austin responded

We are pleased to read that our Service Team took great care of you here at Lexus of Austin. We strive to be the best for our customers. We value your business.

Helpful
February 02, 2022

Great service. Matt L. is the best and always takes great care of me and my vehicle. More

by roxannerox512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Leblanc
Report | Print
Feb 02, 2022 -

Lexus of Austin responded

Hello, thank you for sharing your positive feedback about our Service Team here at Lexus of Austin. We are pleased to learn of your experience and look forward to serving you again in the future.

Helpful
February 02, 2022

Wonderful - always quick, courteous, and pleasant. Wouldn’t go anywhere else. Having a cafe attached is a nice bonus. More

by David P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Morales
Report | Print
Feb 02, 2022 -

Lexus of Austin responded

David, we appreciate you sharing your wonderful review for us here at Lexus of Austin. We strive to provide fast and efficient services in a timely manner for our customers. We value your business.

Helpful
February 02, 2022

Establishment is clean and the staff's Customer service is exceptional. Plus without fail....VIP treatment! More

by 04GXORTX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capps
Report | Print
Feb 02, 2022 -

Lexus of Austin responded

Hello, thank you for taking the time to review our team here at Lexus of Austin.

Helpful
February 02, 2022

The staff was perfectly prepared to deliver their portion of the sales experience. We were treated with respect and every person we met at the dealership was delighted to deliver exceptional service. I’ve More

by JayPeaLexus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Hinijosa, , Nicco Azari, Matt Rutkowski
Report | Print
Feb 03, 2022 -

Lexus of Austin responded

Your positive feedback is greatly appreciated! At Lexus of Austin, our Sales Team knows how important the car-buying process is, so we always strive to provide exceptional and quality service and support to assist with any of your Lexus needs.

Feb 03, 2022 -

JayPeaLexus responded

Thank you for sharing your reaction to my post! I was happy to review Lexus of Austin positively because the experience was uniquely excellent! Please know that any maintenance or upgrades we need will be at your place. We would not trust our Lexuses to anyone else. Jp

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