Lexus of Austin

Sales person, Brian Erickson had everything ready for us. We were able to get th car we wanted at a reasonable deal. We were able to get th car we wanted at a reasonable deal. More

I really have never experienced a poorer experience from an individual who represents an organization than I did from Clifford J. Perhaps his position allows him to treat customers poorly and continue to do an individual who represents an organization than I did from Clifford J. Perhaps his position allows him to treat customers poorly and continue to do so when they aren’t happy with his service towards them. When I had the misfortune to be led into Clifford J.s office there was a miscommunication and misunderstanding with how payment was going to be made. When I stepped out to attempt to retrieve my new form of payment he must have been in a hurry because he insisted I finished signing the forms first. I have an orthopedic injury to my writing hand so when my loose grip dropped his electric pen, he made sure I knew I broke it, and did so in a very condescending manner. You see I’m in a t shirt and old pants with a backpack. Even though I am a neurosurgery nurse practitioner at Baylor Scott and White, you wouldn’t guess it by my appearance. Maybe he looked at me and made up his mind about me. I definitely felt like I was not worthy of his time. I wish it had stopped there but I told Clifford J that I did not appreciate his tone towards me, and he met that with bewilderment. He then challenged me to explain why his behavior was so bothersome. Not once in this process did he offer any empathy, understanding, or an apology. As I continued to sign the forms I dropped the heavy electric pen I’ve never used before and he then accused me of attempting to throw the pen and asked me not to. No Clifford J it’s my injured hand and I’ve never used your big electric pen before. When I asked him why I would throw the pen he then told me he had nothing to do with the form of payment taken assuming I was upset about that. I fully understood when he first explained the situation about the payment, and agreed to pay with an alternate method. Maybe my shabby appearance led him to believe I didn’t have an alternative form of payment. I wish it would have ended there but it doesn’t. After I finish signing the forms and clifford j. Offers me zero directions on the next step, i wander out to look for my sales associate. I then go to the nearest atm and when I get back he has left. The only other finance manager is with a costumer. I spent 4 hours on a Vonlane to come to this dealership and had to wait another 45 minutes unnecessarily because Clifford J left the rest of my sale to the only other finance manager left at the dealer and who was with their own customer. Matt was excellent, and so was Camey. I wish my interactions would have been limited to them. Thank you Clifford for assuming my disability was anger and for making sure I knew I wasn’t worth your time. More

The service was excellent and the sales team was also. Five stars. Mike was great. Five stars. Mike was great. More

Second purchase with Lexus of Austin and always a great experience! No pressure sales and they ensure they provide as much information as possible before driving off the lot regarding all the technology! experience! No pressure sales and they ensure they provide as much information as possible before driving off the lot regarding all the technology! More

Did great job in addressing and accommodating all our needs and requests. Would use them again. needs and requests. Would use them again. More

The whole purchasing process was very professional with no surprises. Would definitely recommend them for your vehicle purchase. no surprises. Would definitely recommend them for your vehicle purchase. More

Great experience! Everyone at the dealership was super helpful. It took a bit to get the numbers where I was comfortable, but they took the time to look at all my opt Everyone at the dealership was super helpful. It took a bit to get the numbers where I was comfortable, but they took the time to look at all my options and find what worked for me. More

Elise was very helpful in finding and getting my car. Everyone there was very courteous and friendly. There was no time in waiting around for someone to find me. Everyone there was very courteous and friendly. There was no time in waiting around for someone to find me. More

Dealer had sufficient inventory and current inventory listed on website which was easy to access listed on website which was easy to access More

Excellent product and excellent service! I won’t drive any other kind of car!! 30 years collects ownership! I won’t drive any other kind of car!! 30 years collects ownership! More