Lexus of Austin

We intended to kick the tires and go home to chew on a potential purchase. Instead we drove out in an incredible car at a fair price.This being our first visit to Lexus of Austin, we were expecting the sa potential purchase. Instead we drove out in an incredible car at a fair price.This being our first visit to Lexus of Austin, we were expecting the same experience one would get at any other dealership. We could not have been more wrong. As I said to my wife, "It is like hanging out in the first class lounge at an airport". Daryl Do Carmo sold us a car not through sales tactics, but through his knowledge, professionalism and courtesy and it sure does not hurt that he is selling such a high-quality product. Mercedes lost a sale and has a lot to learn in so many ways from Lexus of Austin. Good on you! More

Ross worked with me for months, answering questions and addressing concerns. We worked together around my schedule to do test drives. He was always accommodating and helpful. Thanks Ross. addressing concerns. We worked together around my schedule to do test drives. He was always accommodating and helpful. Thanks Ross. More

Corbin was extremely pleasant and knowledgable about the Lexus vehicle. We felt no pressure and were only given a follow-up call to see if we had any questions. The price negotiation was as pleasant as po Lexus vehicle. We felt no pressure and were only given a follow-up call to see if we had any questions. The price negotiation was as pleasant as possible. More

Daryl has given me great customer service. He explained the features of the car, helped me select what fits m needs, and was very friendly even after the sale. Definitely recommending Daryl as the employee the features of the car, helped me select what fits m needs, and was very friendly even after the sale. Definitely recommending Daryl as the employee of the year! More

Corbin was very knowledgeable, persistent and was very attentive in communication. He was able to determine my needs and got me a good deal for what I wanted. Excellent work attentive in communication. He was able to determine my needs and got me a good deal for what I wanted. Excellent work More

I came in to the dealership and gave Corbin and Randy the challenge of putting me in a new car. Both were professional and did a phenomenal job, despite the obstacles (namely, my hardball-negotiating father challenge of putting me in a new car. Both were professional and did a phenomenal job, despite the obstacles (namely, my hardball-negotiating father). They stayed with me through every step of the process, making sure I received the best service possible, up until the minute I drove off the lot. They were fair and made sure I got a great deal, but above all else, they made sure I was happy with the entire process. I have never owned a brand new car in my life until yesterday, and these two made it possible and made me actually want to buy a car again (though not right away, have to enjoy this one for a while first). I would recommend these two with the utmost confidence to anyone who is looking to buy a car and wants a knowledgeable, fair, and caring sales team. Thank you both so much! More

Corbin was very responsive and accomodating to my needs. He was personable and helpful during my purchase and even after when paperwork was required and follow up service was requested. I would definitely He was personable and helpful during my purchase and even after when paperwork was required and follow up service was requested. I would definitely recommend Corbin to friends looking to purchase a vehicle. More

Very helpful, patient, and gives no BS. I would not hesitate to come back and work with him or recommend him to others. He gives prompt and reliable answers to all your questions. hesitate to come back and work with him or recommend him to others. He gives prompt and reliable answers to all your questions. More

Just went in for a test drive and drove home in my beautiful new black 2014 IS250!!! Love it! Thank you Corbin for making it happen! beautiful new black 2014 IS250!!! Love it! Thank you Corbin for making it happen! More

Avoid service adviser - Jim T. He was rude from the beginning and lies. We filed our service request on the Lexus of Austin website. When we got to the dealership we were rushed towards our loaner w/ beginning and lies. We filed our service request on the Lexus of Austin website. When we got to the dealership we were rushed towards our loaner w/o meeting with the SA. When we did receive a call from Jim we discovered that LoA had only worked on 1 of 3 service items requested... and they could not recreate the issue. What about the other two issues? Well this is where the "blame game" started. Jim supposed could only see 1 of the 3 service items requested. We checked their website and all 3 requests were still there so I visited him with a physical printout. This time he blamed it on their IT department... and that we should have visited him before leaving the dealership in the 1st place... Agreed I thought that was strange but their service person handed us keys to the loaner car and insisted that we did not need to speak to the SA as they had all off our information. Obviously following their service advise/direction is not the right thing to do... the only way to do business with these people is to second guess everything they tell you. I did meet with his service manager, Paul C., but no real help here unless you consider his business card "help"... seemed like we're just another unsatisfied customer to him... After we rec'd the car back from service we never saw a customer satisfaction request. No phone survey from LoA nor from Lexus Corporate. I contact their service manager again... "customer sat survey's are random" so we randomly did not get a survey... how convenient for LoA. I emailed Lexus Corporate... no response. We've been loyal Toyota and Lexus owners for 21 years with 3 Toyota SUV's/trucks and 1 Lexus SUV on our driveway. We've also own a Porsche 911. When my wife's Lexus GX470's warranty expires we'll be switching her over to Porsche. It's a night and day difference with regards to the service experience there and vehicle performance. Adios Lexus... Ironically we've see stellar service from Toyota over the years. Go figure. I suppose Lexus is banking on the fancy coffee bar at their dealership to cover up for the lack of service and customer courtesy. More