Lexus of Birmingham

Worst service experience I’ve ever had. I waited a couple of days to share my experience with Lexus of Birmingham. I was treated very poorly by my service advisor Shantron Frazier. First I I waited a couple of days to share my experience with Lexus of Birmingham. I was treated very poorly by my service advisor Shantron Frazier. First I was treated like I was wrong for wanting to know the pricing of my repairs. I was not walked through every thing that was gonna be done. I was sent a message, no phone call. It was suggested I get new tires I told her I couldn’t fund that right. So she put me in for replacement front brake pads, machine rotors and calibers. No multipoint inspection was done on my car. They replaced the parts bleed the brakes drove it in the parking lot and sent it back to be picked.. sent me messages saying an inspection had been done but no brake inspection was needed on the other two.😒😒😒😒When I went to pick up my vehicle wednesday, I was talked down to, yelled at. I received my car back with my tire lights on and my brake lights came back on.. I returned 2 times and they finally put my car on the machine and got rid of those lights. I’m not a wealthy person, the Lord blessed me with that car. I was charged too much and I’m very hurt behind this. I thank the Lord for changing my heart when it comes to people. If anyone on here can help me please reach out. I need your help..I need to know how to pursue this matter.. I was charged 524..88 for a service that took 17 minutes and the service director ok this. I feel like I was robbed. More

We received quick and courteous service. Sydney Mashburn could not have been more helpful and friendly. It was a wonderful experience. Sydney Mashburn could not have been more helpful and friendly. It was a wonderful experience. More

Unfortunately, it appears unless a new vehicle is pre-ordered there is very little interaction with sales staff or a Lexus dealership. pre-ordered there is very little interaction with sales staff or a Lexus dealership. More

Great sales experience. Have leased several times. Recent tire issue on new lease and tire was replaced at no charge. Have leased several times. Recent tire issue on new lease and tire was replaced at no charge. More

No response at all. The pricing is not justifiable. Advertising vehicles that are not even in the lot. The pricing is not justifiable. Advertising vehicles that are not even in the lot. More

Dismissive salesmen. Must not want to sell cars. I took my RC there for a couple of years and it has the feeling of a VW dealership, not a luxury brand. We will not buy a Must not want to sell cars. I took my RC there for a couple of years and it has the feeling of a VW dealership, not a luxury brand. We will not buy a car here, after today. Looks like there are years of bad experiences here. More

The Sale Rep was very courteous. However, the vehicle I had interest in was sold.😏 However, the vehicle I had interest in was sold.😏 More

I did not make a purchase, someone already put money down on the vehicle I wanted but the salesman was very helpful and professional on the vehicle I wanted but the salesman was very helpful and professional More

Someone has already put money down to hold it, if they don't get it I hope I can don't get it I hope I can More

The sales associate Bryant was very professional and courteous but their used sales manager Ted Layfield is nothing but a smartass and I refuse to ever go back to Lexus of B'ham as long as he's there. I courteous but their used sales manager Ted Layfield is nothing but a smartass and I refuse to ever go back to Lexus of B'ham as long as he's there. I was ready to pay cash for the car at a reasonable rate and everything went well until he showed up. I'll drive to Atlanta next time. More