Lexus of Birmingham

Worse customer service ever! I contacted Sonic, Dba Lexus of Birmingham last week to inquire about a 2015 Lexus GS 350 F Sport that I saw online. My experience has been by far th I contacted Sonic, Dba Lexus of Birmingham last week to inquire about a 2015 Lexus GS 350 F Sport that I saw online. My experience has been by far the worse ever by a dealership. The initial outreach was through the online form, which I never received a reply. I followed-up with a call and was immediately transferred to a sales rep. He answered my initial questions, and I conveyed to him that I resided in Huntsville and could not make it to Birmingham until the following weekend to purchase the vehicle, due to work and other obligations. However, I did offer to make a deposit, because the Lexus was exactly what I have been in the market for. After attempting to fill out the credit form online, there was an error which did not allow me to submit the form. I Immediately called Lexus of Birmingham to speak with someone in the finance department, no one answered the phone. I called back and spoke to someone in sales again. The gentleman told me to hold while he transferred my call, but once again no one answered. Yesterday the 19th I called again to see what the issue was, and no answer again. I reached out to the sales assistant via email, since she was the only one responsible enough to engage by sending me a folder with the Carfax details and service records of the Lexus. May I also mention that the information sent by Chelsea was for the incorrect vehicle that I was interested in. My outreach was to have her find someone in finance or sales to give me a call. But of course, no reply was granted either. I’m really frustrated to find out that the car was sold on yesterday. I wanted to inform you that Lexus of Birmingham has by far the worst customer service that I have ever experienced. Typically, a follow-up is guaranteed by a commissioned salesman. Thanks, More

Terrible!! Over the past five years, we have considered and even tried to buy three different vehicles from these people. They genuinely do not care. They pres Over the past five years, we have considered and even tried to buy three different vehicles from these people. They genuinely do not care. They present the dealership in a way that screams, "it is YOUR pleasure to be here!". We have worked with two nice salespeople, both of which are no longer there. Of the three times, we ended up purchasing a BMW, Mercedes, and Toyota LandCruiser. The brand has a reputation for reliability and comfort, two things that you would find better at your local Waffle House than at this dealership. More

Absolutely terrible - A "Carmax" wannabe This place is remarkable....that they're still in business. Went to look at a pre-owned car and evident that the salesperson wasn't too interested in This place is remarkable....that they're still in business. Went to look at a pre-owned car and evident that the salesperson wasn't too interested in showing because it's hot outside. While at the car, I asked how much the dealer fee was and he said "$798 - but it's usually around $1200 in Atlanta". We're not in Atlanta. And in my multiple Atlanta purchases I've never paid an $800+ dealer fee, let alone $1,200....but apparently it's commonplace according to him. He then explained that this dealership is a 'one price' dealership - "...just like Carmax". He really said that. But if they just want to be a Carmax, then what's the deal with an $800 dealer fee? I told him I probably wasn't interested based on the inflated, non-negotiable price combined with the $800 and that was out of market. As we're getting out of the car, he looks to me and says "We're not paid on commissions here, just straight salary. So it doesn't really matter to me if I sell this car or not." I was beyond amazed. Why is he sharing his unsolicited compensation plan with me?? I didn't say anything else, just said good bye and thought to myself 'how does this place stay in business?". More

Buyer Beware - Stay Away@! This is my third Lexus and my LAST one that I will ever buy at Lexus of Birmingham - Sonic Automotive!! I had bought 3 other vehicles when it was Tom This is my third Lexus and my LAST one that I will ever buy at Lexus of Birmingham - Sonic Automotive!! I had bought 3 other vehicles when it was Tom William's and it was a pleasant experience and i always recommended them to everyone but NEVER again! I purchased a used Lexus ES350 and the dash was messed up. AC not blowing cold and bad rotors .... was promised by salesman they would fix these things and the dash was under a recall so it would be replaced. We would've never purchased the car if these problems couldn't be fixed! Come to find out the recall was over a month earlier so they 'painted' over the big hole! They charged my AC 3 times and said it wasn't leaking and had no problem that they could find although drivers side blew hot and passenger was cooler. Nobody would ever return our calls from salesman, service dept/service manager or general manager! Five months later my AC is being repaired by someone else to the tune of 3000 dollars!!! Dash had to be removed to fix AC so at that time we found out dash was melted and had to be taken apart in pieces! Although Lexus had 3 egGaryxtra dashes at dealership for recall that would not even return our calls for us to buy one from them! Now to the rotors .... service department said they were fine and it must have happened after purchase!!!! Went elsewhere for all four brakes and rotors too for another grand! Needless to say my 'great deal' per salesman quickly turned into a horrible deal and nightmare! What a shame since I really LOVE the quality of a Lexus. Just say NO to Lexus of Birmingham and the new Mercedes dealership will probably have many new customers because they care and will treat you as a customer should be treated!! More

Best Ever This is my second Lexus. I wouldnt think of going anywhere else! Robert Cunningham and Caleb Redmond are two of the best in the business! This is my second Lexus. I wouldnt think of going anywhere else! Robert Cunningham and Caleb Redmond are two of the best in the business! More

Terrible experience with horrible communication I recently brought in my car for a recall that was needed, a spring replacement on my gas door, and look at my air because it was only blowing out of I recently brought in my car for a recall that was needed, a spring replacement on my gas door, and look at my air because it was only blowing out of one side. I made an appointment for Monday morning at 730 in hopes they would get started on it right away and that was not the case. I needed it sooner than later because I was leavinng for college on Wednesday and I'm not old enough for a loaner car and I made that point clear to my service advisor. I got a call around 230 on Monday saying that my car would need a $140 diagnostic to see what the air problem was and was told it would go towards the repair and I authorized it mainly because I needed the problem fixed before I left for college on Wednesday. Fast forward to Tuesday around lunch and I still hadn't received any communication about my car and it had been almost 24hr since the diagnostic was supposed to be run. So I try to call my service advisor, emphasis on try. I called at least 5 times and left messages to try to get her on the phone. I also tried to call the general line and talk to another service person but was told that only my person had my information which seems idiotic to me. It took me being very forceful on the pone to get my advisor to finally call me back. When I get the call from her she starts laying out all these problems that were "found" and needed to be tended too. Stuff that most likely needed to be dealt with but I did not authorize all theses things to be checked and certainly was not going to pay the outrageous prices for said repairs, such as $88 for an air filter replacement? Give me a break! The big stink was the result of the diagnostic which "revealed" that I needed a new A/C evaporator which was going to cost over $2000. I am confused because the air was still working on one side which meant that the A/C evaporator did not need replacement. Needlesss to say I called another mechanic place to get a second opinion on all the things I needed to get attended to and they told me that they could do everything for significantly cheaper. The only thing I decided to get done at Lexus was the recall(which is free) and replacing a spring on the gas door which was quoted to me at $12 by my service advisor in an email. So I call her back and tell her that I am only going to do the recall and the gas door replacement. She initially tells me it is going to be $12 plus tax to get the gas door and recall done. I said ok and hung up. She then calls back and says she forgot the diagnostic fee(which didn't get the problem right) and I was a little irritated because I'm was not getting it fixed there but whatever I just wanted it out the door. I ask her when I can pick it up and she says the earliest I could get it would be Wednesday afternoon. I'm getting angry at this point because I had to leave in the morning so I would have find a way back to Birmingham to get my car. I find it ridiculous that I specifically said I needed it by Wednesday and I was assured it would be ready on Tuesday which would work out. But it took them UNTIL Tuesday to find out the problem and they hadn't even started on anything else. Ridiculous. So come Wednesday I had to get one of my friends to pick up the car while I'm on the road and take it somewhere else to get serviced since I am having to make a special trip back to Birmingham anyway to pick it up. Wednesday morning I called and asked when it would be ready and I wasn't really given a time but my advisor said it should be around lunch. I tell my friend that and so she gets dropped off at 130. When she gets there, THE CAR IS STILL APART, so no where near done. 300 rolls around and the car is finally done, praise the lord. I call to pay over the phone and I'm told he total is around $220!! About $60 over what I was quoted originally on Tuesday! I ask what made it go up and I'm told it was the labor to install the new spring in my gas door!!!!! I remind the advisor that I was quoted $12 in an email and she says that that was just the price of the part!!!! If the email I received was just the price of parts!! I had enough of it at this point so I just paid the price but let the advisor know that I would never return and I would make sure that none of my family or friends ever visit there either. More