Lexus of Birmingham
Irondale, AL
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My car buying experience was excellent. I did, however, have a problem with the parts dept. I went on Thursday, March 7, & bought a lug nut key for my 2013 Lexus since mine was stripped, I did, however, have a problem with the parts dept. I went on Thursday, March 7, & bought a lug nut key for my 2013 Lexus since mine was stripped, per Mavis Tires in Trussville.. I told the cashier it was for a 2013 model and she said it didn’t matter. I did not know she gave name the wrong size it until I went back to Mavis on Saturday (the same day I bought my new 250 NX) to finally have the tires rotated with the lug nut key my friend found in the back with the spare tire. It had been there since I bought the car from y’all in 2013 and I was not aware of it. I tried returning the part to Lexus but was told it was non-returnable. I was not happy. She never even apologized for giving me the wrong size nor for my inconvenience More
The atmosphere was nice. The bathrooms were clean. The break room was nice and stocked with goodies (individually wrapped)The salesman was nice and professional. Salesman see The bathrooms were clean. The break room was nice and stocked with goodies (individually wrapped)The salesman was nice and professional. Salesman seemed knowledgeable of product and was very helpful. More
Went to dealership to purchase a Lexus ES 350 F Sport. Wanted a Matador Red with Brown Walnut interior. Was told that interior only comes in red, black, or white. I looked online at interior colors. Wanted a Matador Red with Brown Walnut interior. Was told that interior only comes in red, black, or white. I looked online at interior colors. The color that I wanted was available. I showed the salesman. He informed me that they only got a certain number of cars allocated per month and that interior was not usually included. I asked if they could possibly get what I wanted. I was told no. I proceeded to call another dealership in Montgomery and they said they will be glad to order the vehicle for me. I am very disappointed in the service offered at your business. You lost a possible cash sale. More
I am from tuscaloosa al Sent my wife to birmingham lexus to drive a gx series and lx series suv . gentleman by the name of Rich waits them and says he would have them brought around to the front so lexus to drive a gx series and lx series suv . gentleman by the name of Rich waits them and says he would have them brought around to the front so she can test drive . 2 hours later after sitting and waiting he walks over to receptionist and has her come tell them he is not gonna be able to help them had her do his dirty work for him but she was as nice she could be . we will not ever step foot back on that property again That man should be fired - worked for me he would by me --I am a owner of auto dealership in tuscaloosa when you have a customer you stay as long as it takes or pass them to another salesman More