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Lexus of Bridgewater
Bridgewater, NJ
1,209 Reviews
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July 16, 2020
Experience leaves a lot to be desired Buying a car from Lexus of Bridgewater leaves a lot to be desired. Rich Tullo was my sales consultant and I had worked with him on two potential deals Buying a car from Lexus of Bridgewater leaves a lot to be desired. Rich Tullo was my sales consultant and I had worked with him on two potential deals which never materialized. The first was a on a certified used lexus on which his verbal quote was higher than what was listed on the website. I had asked him to rectify this and Rich got back to me towards the end of the day to let me know that the car has been sold. It happens. No big deal. I decided to then purchase a new vehicle from Bridgewater. Rich provided me an out of the door price which was a little more than what I was quoted from a dealer in the next state. I had asked Rich to beat this quote early in the day. Rich had assured me that "we won't loose a deal over a few hundred dollars" but would have to check with his supervisor. This was at around noon. In the meantime I have a competing dealer calling me every hour on the hour asking me to commit, as he had other customers interested in the vehicle. That dealer was pricing his car aggressively but is a two hour drive away. If I could get it from Rich for a similar price, why not. I called back Rich a few times and Rich told me to hold tight and that he's working on it. At 5pm Rich calls back and informs me that the car has been sold... but... wait for it... he can get me the same exact vehicle for $500 more than what Rich originally quoted. At this point I called back the competing dealer who informs me that he now has a deposit on it. In essence, Rich contributed to killing this deal for me by telling me to hold tight. I had brought this up to the sales manager, John, at this dealership who was more interested in managing my expectations rather than taking the time to understand the customer experience of this transaction which fell through. This approach to selling to a customer is unfortunate and I will not be buying from this dealership in the future. More
by 86orgohome
Employees Worked With
Rich Tullo
June 23, 2020
Our salesman, Eddie R, was very good. A gentleman who is very professional during the transaction. He responds with solutions to your needs and requirements in choosing your car. He is the one to see when v very professional during the transaction. He responds with solutions to your needs and requirements in choosing your car. He is the one to see when visiting the dealership. More
by Chaz
Employees Worked With
Eddie Ruggirello
June 17, 2020
Quick to respond and scheduling for meeting in person was the best. Eddie had the cars ready for test drive before we got there. Very patience with my family as we took lots of time discussing about all choi the best. Eddie had the cars ready for test drive before we got there. Very patience with my family as we took lots of time discussing about all choices. Once agreed on price of car with sales manager process with finance was quick as well. Joelle again was patience with us and explaining all terms and cost on the car. Amazing sales service! More
by Ju
Employees Worked With
Eddie Ruggirello, Joelle Heller
April 12, 2020
Outstanding service!! Called Saturday afternoon. Told bring it right down. I was in and out in less then an hour. Thoroughly impressed. Unsurpassed Service. You even washed my car. Thank you I will do b bring it right down. I was in and out in less then an hour. Thoroughly impressed. Unsurpassed Service. You even washed my car. Thank you I will do business with these folks only!! Paul F Moore. More
by Paul Moore.
Employees Worked With
Ron Gwinnett, Rich Wolsten
April 04, 2020
Disappointing experiences, poor values I have serviced my vehicle at this dealership since I bought it in 2017, and while I had a great purchase experience with Dawn, the service experience I have serviced my vehicle at this dealership since I bought it in 2017, and while I had a great purchase experience with Dawn, the service experience has been disappointing consistently. I took my car for a broken tire once (I have the tire protection package), and they returned my car with a scratched bumper from removing the broken wheel from the trunk. They offered to repaint the bumper and did so at no cost to me, but when they returned the car, there were new scratches in other parts of the vehicle. They offered once again to repaint the damaged parts, and when they returned the vehicle, there were new scratches, again. I was afraid to leave the car in their hands once more by that point. However, I decided to give them another chance in my last visit for a simple oil change. I took a loaner vehicle for the first time, and unfortunately, I bumped it against their exit gate while backing out of their service area. The replacement part for the damage I caused to the rear spoiler of the loaner vehicle was priced at $2017, retail price, on top of which they charged a disposal fee of $30, taxes, and labor fees. Altogether, they charged me almost $2380. I would have expected some flexibility and empathy, taking into account that it was an accident. For example, I would have charged cost vs. retail price, and I would have waived labor fees. Essentially, they profited off my misfortune. The service manager, Ron, did remove the disposal fee of $30 after I questioned it. In general, their pricing structure seems excessively high for an IS model (oil change $230, rotator resurfacing $300), when I compare it to the service costs for my other vehicle (a high-performance german convertible; I pay $160 for oil changes on a mid-engine setup). I don't mind paying a higher price as long as my experience is consistent with that pricing, but that has not been the case with this service department. This latest experience left a bad taste and made me question the values that drive this business. I do want to mention that Shana and Rich, service advisors, have been great during my visits, but the service manager, Ron, has not shown care, flexibility, or even an interest in developing a customer relationship. Now that the services included in my certified Lexus plan are done, I don't plan to return to this service department. While my experiences may be outliers, I hope they serve as warning to other customers. More
by Manuel Diaz
Employees Worked With
Ron Gwinnett, Shana Sarcona, Rich Wolsten, Dawn Dobrosielski
March 24, 2020
Francesca Maiorana is an excellent sales person Francesca Maiorana is an exceptionally professional and warm-hearted sales person. Francesca accommodated my every want and made me feel valued. Worki Francesca Maiorana is an exceptionally professional and warm-hearted sales person. Francesca accommodated my every want and made me feel valued. Working with her made me want the car I was looking at, and even though I did not end up keeping the car, Francesca was extremely professional and made me want to continue my relationship with her. Though things did not work out now, her exceptional knowledge of both Lexus as well as her warm words about the company may very well lead to my next car being a Lexus. More
by Inna Manevich
Employees Worked With
Francesca Maiorana
March 23, 2020
Very easy and accommodating Eddie did an outstanding job for us! His customer service and communication were over the top. We would definitely recommend him to friends and family Eddie did an outstanding job for us! His customer service and communication were over the top. We would definitely recommend him to friends and family. More
by RyDan
Employees Worked With
Eddie Ruggirello
March 09, 2020
Francesca Maiorana was fantastic to deal with... she was patient and understood our position well... she ensured that she got us closer to the number that we were looking for patient and understood our position well... she ensured that she got us closer to the number that we were looking for More
by Vipin Balan
Employees Worked With
Francesca Maiorana , Joelle Heller, Jeffrey Romano
