Lexus of Bridgewater

Extremely professional and friendly Eddie and Scott made our car buying experience a memorable one. We visited several dealers to test drive different cars. However these guys are the be Eddie and Scott made our car buying experience a memorable one. We visited several dealers to test drive different cars. However these guys are the best. More

Quick & Friendly Service On June 20, 2014 I went out to finance a car, a Honda Civic to be specific. Nothing special or too expensive by any means. After having done my resear On June 20, 2014 I went out to finance a car, a Honda Civic to be specific. Nothing special or too expensive by any means. After having done my research and obtaining a car loan from a bank I settled on a Civic from The Lexus of Bridgewater. Being that Civics aren't that expensive and I was going to a Lexus dealer I expected to be treated like an nuisance at best and a pauper at worst, maybe even escorted off the premises before the "real" customers show up. Seriously, a cheap Lexus starts at like 70k and the best Civic tops out at around 30k so what Lexus dealer would take me seriously? Eddie R is who. Eddie R never kept me waiting or wanting for anything. From the test drive to the goodbye handshake Eddie was friendly, courteous, and attentive to all my needs. Honestly, I couldn't figure out why. I was financing a 13k Civic, so compared to what he usually gets for selling a Lexus it must have been a barely laughable commission. As I was wondering this, Eddie answered for me without me asking as if he was telepathic or something. He said, " A customer is a customer regardless of what they're buying so they should all be treated with the same respect." The fact that he said it didn't surprise me because you hear that all the time on commercials and whatnot.. The fact that he LIVED it did. It is a value I thought long lost in an era before my time. So thanks much Eddie R for showing me something I thought was forgotten. Of course the dealer isn't the only person you have to meet at a car dealership. There is always the guy in the back office who is wondering how you plan to pay for your automobile aka the Finance Manager. The candidate for this day was Scott G. So after some introductions Scott G starts ribbing Eddie R calling him Chachi (which he does look like) and questioning Eddie R's actual job title, demanding that he gopher some coffee and get those cars parked. Pretty hilarious. So after about 4 minutes or so of that Scott G looks at the auto loan I had brought in with me and then scowled. Scott G then said " Give me ten minutes. I know some people who can do better." Thirteen minutes later Scott G shows up with a better loan offer, 2% lower than the one I had so proudly brought in with me. In the long run Scott G's offer will save me around $1500. I have no qualms with that. So while he was having at Eddie R (again lol), I was wondering how many of his virgin daughters he had to sacrifice to get me this deal, because we all know banks love money. Scott G later explained to me while I was signing various documents that: " I bring these banks many rich customers who spend 100k, 100k+ plus for a car. So every now and again I ask for a few back to help the not so rich guy." I work at Walmart so I am definitely the not so rich guy. So thanks much Scott G for helping this not so rich guy out. More

Best dealership ever. I am a former Mercedes owner and was anxious about switching brands but now, 9 years later, it was the best move I made. Ron Gwinnett is a knowledge I am a former Mercedes owner and was anxious about switching brands but now, 9 years later, it was the best move I made. Ron Gwinnett is a knowledgeable and helpful service director. He listens when you speak and does his very best to remedy the situation. He is one of the main reasons I keep returning to this dealership. Now, don't' get me wrong, I have not had many situations with my Lexus GS and would not purchase another brand auto or entertain the idea of leaving this dealership - but when something comes up I go to Ron and he is expedient in his action and really cares about the customer. I trust him. Charles Bush is also a very good person to have at the service desk. He greets you, makes sure you are taken care of and checks to see whether or not you have what you need to make your visit to service a positive experience. He also listens to what you have to say and is very attentive to the customers - greeting you by name! The Lexus product is good but this dealership makes it better. The Lexus of Bridgewater team is one of the best and I do appreciate them. More

Best in Bridgewater If you ever need help with buying a car see Jerrell he is very caring and his costumers I went to 3 other dealerships and when I left Lexus of Bridge If you ever need help with buying a car see Jerrell he is very caring and his costumers I went to 3 other dealerships and when I left Lexus of Bridgewater I went home happy and pleased More

Highly satisfied customer Eddie was awesome! I would definately recommend him. Very courteous and helpful! And I love our new purchase' happy to be a "member of the family" Eddie was awesome! I would definately recommend him. Very courteous and helpful! And I love our new purchase' happy to be a "member of the family" More

Domestic goddess Fabulous service!!! Always friendly, responsive and just a pleasure. I have owned other luxury cars, but no on comes close to the service they provid Fabulous service!!! Always friendly, responsive and just a pleasure. I have owned other luxury cars, but no on comes close to the service they provide!!! More

Charles Bush is THE MAN! I'm taking the time to write this review because of the outstanding service and attention to detail I have received from Charles Bush on NUMEROUS occa I'm taking the time to write this review because of the outstanding service and attention to detail I have received from Charles Bush on NUMEROUS occasions. He is always very friendly, helpful and makes the whole experience of having your car serviced a very pleasant one. In addition, the man is extremely funny!! Thank You, Charlie Amann More

Professional and candid I purchased a 2014 ES 350 today and Peter Palma made the process seamless. I traded in a financed vehicle and took out a lease and I was in and out in I purchased a 2014 ES 350 today and Peter Palma made the process seamless. I traded in a financed vehicle and took out a lease and I was in and out in 2.5 hours. No haggling or coercing me to buy additional on necessary products or services. This is how car buying should be, professional and trustworthy. More

Exceptional Sales Experience! I have to say that working with Eddie Ruggirello was a blast! He was very courteous, professional and accommodating. He did not exert pressure or old I have to say that working with Eddie Ruggirello was a blast! He was very courteous, professional and accommodating. He did not exert pressure or old school sales tactics, so I thought he really stood out from all the sales staff I have had the luck to work with in the recent months. I would gladly recommend Eddie to people who don't want to spend their energy on playing the game right, but rather get great customer service and amazing overall experience. Out of the major luxury and non-luxury brands in the area, only Bridgewater Mercedes staff are in this league. In my experience, BMW has had more snobbish sales staff. Nearby Infiniti treats you nice and has good cars but their numbers require you to spend all your energy on price negotiation. Non-luxury brands now have some competing products, but their service level is of no match. My family is happy to join the Lexus family! More

Exceptional Customer Service As soon as you walk through the main entrance you realize this dealership is unique. The Customer Service is Exceptional! We can not say enough abou As soon as you walk through the main entrance you realize this dealership is unique. The Customer Service is Exceptional! We can not say enough about our Sales Associate, Eddie Ruggirello. From our first inquiry to our test drive and through to final delivery, Eddie was great! We never felt rushed. He made us feel comfortable and answered all our questions. He managed our RX350 lease from start to finish. Thank you to then entire Lexus of Bridgewater Team, especially Eddie, Tim MacPherson and of course, Ron Joffe for a most enjoyable experience. You can be sure we will be repeat customers. And, will be recommending Lexus of Bridgewater and Eddie Ruggirello to all our family and friends! More