Lexus of Bridgewater

Great service employee Brought my RX330 for service and was greeted by a very friendly and understanding employee, Charlie. He ensured I was registered quickly and provided Brought my RX330 for service and was greeted by a very friendly and understanding employee, Charlie. He ensured I was registered quickly and provided with a loaner vehicle. He informed the service technician, who was unavailable at the time I came in, of my issue with the car and allowed me to get back to work promptly. I appreciated very much the help Charlie was able to provide me! More

Energetic and Dynamic Ed - Full speed ahead! Ed was very helpful and informative. He displayed patience and consideration of our needs without being pushy. He explained the workings of the car Ed was very helpful and informative. He displayed patience and consideration of our needs without being pushy. He explained the workings of the car we purchased by showing all the features in detail. Ed is truly one of the best car salespersons we have encountered. I would definitely recommend Lexus of Bridgewater and Mr. Ed Ruggirello to anyone interested in purchasing a new or pre owned vehicle. Thanks, Ed. Rosemary and Jim Shickora More

World Class Service I started with my friend and one and only car dealer GM for life, Ron Joffe, who was the perfect host, as always. I have ended up with the finest auto I started with my friend and one and only car dealer GM for life, Ron Joffe, who was the perfect host, as always. I have ended up with the finest automobile for the best price that I ever could've imagined. I am a Lexus guy and have been since I bought my first LS400 in 1990. I have referred at least 15 people to the LS over the years, and I have only the best comments about the finest car ever. I will be pleased to refer everyone I know to the dealership, and just did so this weekend to a golfing buddy of mine. When he's ready, he will be dropping by to visit with Eddie. Being the best, Ron spent time with my girlfriend and me and made me the very best recommendation about the 2011 LS that just came in. I didn't need to be sold. It only took one quick look and a short drive that I only took because my girlfriend wanted me to. Then, Ron had the good sense to have Eddie finish up the details. Eddie was as good as any sales guy I have ever met. So warm and helpful and friendly and professional. What a concept. :) I have totally enjoyed my buying experience and have also enjoyed getting to know Eddie. I will refer every person I know to Eddie to work with him and Ron to get the best deal possible anywhere in the world. I say this without hesitation because it's a distinct pleasure for me to be able to help my friends with what can be a traumatic situation and turn it into a wonderful experience of warmth and trust. Adam Brenner was also very warm and helpful and professional in finishing up the financing details. This whole experience with Ron and Eddie and Adam was THE most amazing car buying experience of my life. I negotiate commercial agreements for a living, having practiced law for 40 years, and I was so pleased and excited about the car that I forgot to negotiate the price. It's actually pretty funny, although I knew from the outset that the quoted price was VERY fair as it was quoted. So, I am proud to say that I am a Bridgewater Lexus customer for life and I will tell everyone I know that I am and I will recommend all of them to buy the best cars ever from the best dealership ever. I will refer them for world class customer service directly to Eddie, who will do a very fine job with every one of them, as a consummate professional, whom I am very proud to recommend with unbridled confidence. Sincerely, Steve Tanner Very Satisfied Customer More

Lexus es350 Lee, Glenn and Adam provided the best car purchase experience I have ever had. Price, service and experience was first class.Their straight forward no Lee, Glenn and Adam provided the best car purchase experience I have ever had. Price, service and experience was first class.Their straight forward no surprise approach while being extremely caring and genuine while looking to ensure you are pleased with the vehicle was refreshing. This is my second experience with bridgewater Lexus and I will gladly recommend them to all and can't wait to go shopping for my next Lexus in a couple years. Many thanks. More

customer service Today we brought home our brand new Lexus ES350. We could not be happier with our new car but more importantly our experience in dealing with our sal Today we brought home our brand new Lexus ES350. We could not be happier with our new car but more importantly our experience in dealing with our salesman, Edmond Carlock and the rest of the Lexus of Bridgewater staff was the best we've ever encountered when purchasing a new vehicle. Each and every staff person, from receptionist when we walked in the door initially, to Mr Carlock, Lee Halpert, General Sales Mgr, and then Scott Giarraffa , Financial Services Manager, made us feel like "family". There was absolutely no pressure to purchase and each showed a great amount of patience and professionalism throughout the entire experience. There is no doubt in our minds that we will recommend Lexus of Bridgewater to friends and family; nor is there any doubt that we will return to Lexus of Bridgewater when next we purchase a vehicle. More

Very Professional and Worked Diligently to Resolve Issue After having had a bad experience at another Lexus Dealership connected to Lexus of Bridgewater, we were very disappointed in the customer service and After having had a bad experience at another Lexus Dealership connected to Lexus of Bridgewater, we were very disappointed in the customer service and overall professionalism of the Lexus Dealerships in our area. Our perspective changed, however, when Rodger from Lexus of Bridgewater first reached out to us to apologize for how things were handled at the connected dealership and offered his assistance whether or not we purchased a vehicle from Bridgewater. After communicating via email with Rodger for a few days, we informed him of a vehicle we were interested in that was newly listed at the dealership where we had had the poor experience. Rodger was more than willing to offer his assistance: He had the car moved to the Bridgewater dealership immediately so we could come at our earliest convenience. After setting everything up, he informed us that he wouldn't be at the dealership but informed the salesperson of the situation. Ultimately, we purchased a Lexus CT200h that we are extremely happy with and were impressed by the professionalism, assistance, and overall service Sirad and Scott provided throughout the process. Sirad (Sales) was extremely helpful, accommodating, and seemed truly interested in helping us and demonstrating the professionalism and personal care we expected from a Lexus dealership. Scott (Finance Manager) made the financial process easy, informed us of all relevant info related to the purchase, and was generally efficient and professional. Overall, while we had a poor experience at a different Lexus dealership, Lexus of Bridgewater was an extremely positive experience and the team we worked with were extremely helpful, answered all of our questions, and we never felt rushed or pressured. We will absolutely recommend Lexus of Bridgewater to family and friends! And recommend Lexus of Bridgewater to anyone looking to purchase a vehicle at a dealership that clearly values customer satisfaction and professionalism. Thanks again to Rodger, Sirad, and Scott for your help, assistance, and for making the process of purchasing a Lexus an extremely positive experience. More

Used car buying experience at Lexus of Bridgewater We saw an e-Bay listing for a 2008 Subaru Imprezza at Lexus of Bridgewater. We called to check availability. Call handle very well, connected to Edd We saw an e-Bay listing for a 2008 Subaru Imprezza at Lexus of Bridgewater. We called to check availability. Call handle very well, connected to Eddie Ruggirello who confirmed car's availability and immediately scheduled an appointment. Traveled from Columbus, NJ (3/29/14) - good signage for driveway enterance amid the Rte 22 construction. 1) Lexus of Bridgewater has the most impressive showroom and staff that I have ever experienced. 2) My son (for whom we were purchasing the vehicle for) were immedately greeted and shown to Eddie Ruggirello's desk; 3) We met Eddie, who had the vehicle parked near the door (pouring rain, naturally), and took a test drive; 4) we negotiated the price - which we were satisified with; 5) While Eddie has only been w/Lexus for 3 months, he was a pro on the paper work and contacting State Farm for the temporary insurance coverage; 6) While waiting (<15 minutes) to meet with Scott Giarraffa on the vehicle fianacing we enjoyed coffee and a bagel in the Lexas waiting area/living room - very comfortable. Our time with Scott was great - home - he thought he had died and gone to heaven! We were superimpressed by Eddie with his "customer-first" attention and attitude. A truly unique, talented and gifted salesman, person, father/husband (and rocker!). We would not hesitate to come back to Eddie for another vehicle purchase or recommend him and Lexus of Bridgewater to anyone in the market for a vehile. Lexus of Bridgewater - well done! Bravo! Wishing you all the best of health and prosperiety for the future - and to survive the Route 22 reconstruction. Ric Traver - More

The people we dealt with - the salesperson, Dawn Dobrosielski, the finance manager, Adam Brenner, and the Sales Manager, Rodger Pannucci - were all very friendly and sincere, and were willing to spe Dobrosielski, the finance manager, Adam Brenner, and the Sales Manager, Rodger Pannucci - were all very friendly and sincere, and were willing to spend the time to make the purchase/lease experience as easy and straightforward as possible. We walked in for information and pricing and drove out (several hours later) with our new Lexus. I would definitely recommend using these people and this dealership - which is not the experience I have had in many other car purchases over the years. More

Great Buying Experience at Lexus of Bridgewater We just bought a new Lexus RX350 at Lexus of Bridgewater. From the minute that we entered the dealership, we met nothing but efficient, courteous and We just bought a new Lexus RX350 at Lexus of Bridgewater. From the minute that we entered the dealership, we met nothing but efficient, courteous and knowledgeable service at the dealership. They were very forthcoming and direct with their price quote, and they were very knowledgeable about describing the details of the car. The financial person describe to us all of the options that we had and very effectively described the 2 options regarding the March special that Lexus was running. We visited the service department and again was shown the most courteous and efficient service that we could expect. Buying a new car is usually a tiresome experience, but Lexus of Bridgewater made it a very stress free experience. More

I do not like writing reviews, good or bad, but after my outstanding experience shopping at Lexus of Bridgewater, I felt that I had to write something. I had been to the dealership a few times and each t outstanding experience shopping at Lexus of Bridgewater, I felt that I had to write something. I had been to the dealership a few times and each time I was greeted warmly by the receptionist (I am sorry that I did not get her name). However, I was so surprised that she knew my name after my first visit. My salesman was Eddie Ruggirello and was probably the reason that I bought the Lexus RX350 over the Acura MDX. He was so laid back and easy to work with while maintaining a level of professionalism.. Eddie was extremely detail oriented and knowledgeable about the car I was interested in. He answered all my questions honestly and never pressured me to buy the car. He has the patience of a saint and was never pushy. The car that I purchased had so many technological features that I was afraid I would never be able to drive it out of the lot. Sometimes he had to show me something twice but he always did it with a smile and never made me feel stupid. If there was a 10 star review, I would give it to Eddie. Thank you Eddie! Peter, Len and Adam were also great to work with. When I get my next car, I will come to Lexus of Bridgwater. More