Lexus of Bridgewater

Joe Fass is the consumate professional. He is knowledgeable and enthusiastic about the product he sells, dedicated to his dealership and the standards they set for quality and service and he deli knowledgeable and enthusiastic about the product he sells, dedicated to his dealership and the standards they set for quality and service and he delivers a new car like no one I have ever dealt with. No pressure in his sales approach; just facts. His valuation of my trade in was spot on the Edmunds blue book value. On balance, and after dealing with BMNW, Mercedes and Audi dealerships in the past this was an experience that established a new level of expectation for my next new car purchase. Bridgewater Lexus is a dealership not to be missed. More

This was our first time looking at Lexus. Wayne was very helpful in the differences in what we would get with the various Lexus vehicles and how they might compare to the other cars we were looking at (Toyo helpful in the differences in what we would get with the various Lexus vehicles and how they might compare to the other cars we were looking at (Toyota, etc.). We never felt pressured and he went out of his way to show us both new and used options to meet our budget. We also had kids with us the whole time and he was patient and supportive while we took care of them during our visit - even letting them take a business card from each of the desk which occupied them for 20 minutes so we could concentrate on the car discussions with Wayne without distractions. He also drove us over to the service center and introduced us to the service manager - a very warm way of having us feel part of the Lexus family and ensuring we knew who people were. It was an amazing experience. He has since also followed up with us after our purchase. We were very impressed and have already started referring our friends to Wayne and to the dealership. What a great experience! More

My buying experience at Lexus of Bridgewater could not have been better. I had spent months looking for a car at several dealerships in Bergen and Morris Counties. Never was I treated with the respect and have been better. I had spent months looking for a car at several dealerships in Bergen and Morris Counties. Never was I treated with the respect and patience that Wayne DeGroff showed me. And of all things, I was buying a non-Lexus pre-owned vehicle! Wayne allowed me several drives in the car and at no time was I pressured into a decision. Along with Wayne, Sirad Summerlin also showed the utmost in professionalism regarding my questions and making me feel at home with their sales support and service. When my wife needs to replace her ES-300, Lexus of Bridgewater is the first place we'll visit. It doesn't get any better than this. More

i was pleased with every aspect of the sale and the preperation of the car. THE COLOR ,MODEL,AND YEAR WERE EXACTLY THE VEHICLE I WANTED preperation of the car. THE COLOR ,MODEL,AND YEAR WERE EXACTLY THE VEHICLE I WANTED More

I have to hand it to them. They really do emphaisize quality, personal care and service. Our sales rep did such a great job we bought two vehicles. Great job Joe!!!! quality, personal care and service. Our sales rep did such a great job we bought two vehicles. Great job Joe!!!! More

I went to Lexus of Bridgewater to buy a used car. I met Joe and he took very good care of me. Easily the best experience buying a used car yet, and I would defiantly recommend him to anyone. Next time I am Joe and he took very good care of me. Easily the best experience buying a used car yet, and I would defiantly recommend him to anyone. Next time I am in the market for a vehicle, I will be sure to come back. More

This was my first car purchase "on my own" and Joe treated me with respect and patience as he answered all my questions and demonstrated all the features on the car. I spent 7 hours with Joe in t Joe treated me with respect and patience as he answered all my questions and demonstrated all the features on the car. I spent 7 hours with Joe in two days...half of that time for the purchase, and half for the delivery of the car. Again, he took extra time to explain all the features rather than just send me on my way to figure it all out at home. I never felt any pressure nor impatience during my whole experience. I feel I now have a car that I paid a fair price for, and is backed by an amazing warranty. Scott answered all my questions financially, and honored the APR rate I saw on line that was one month old. The dealership will be paying the extra 1% to make up the difference...isn't that unheard of in today's day and age??! I felt my entire experience was great... and I know that I will be treated with the same great customer service in the years to come. I will most definitely recommend this dealership to my friends and family, and tell them they can't buy a car from anyone other than Joe Fass! I'm planning on driving a Lexus for all my cars after this one as well. Thanks Joe and Scott!! :o) More

i found joe fass to be knowlegible. courteous and interested. he knew his product quite well and was able to show us all about bthe lexus. he made a great personal appearance and was fun to do busine interested. he knew his product quite well and was able to show us all about bthe lexus. he made a great personal appearance and was fun to do business with.----F.X. DWYER More

I am a repeat customer to Joe Fass. Each time that I I am a repeat customer to Joe Fass. Each time that I have worked with him he has given the maximum effort and time to making my leasing experience a I am a repeat customer to Joe Fass. Each time that I have worked with him he has given the maximum effort and time to making my leasing experience a pleasure. This rating is well deserved because Joe is always a professional and keeps Bridgewater Lexus in good standing. More

Lexus of Bridgewater and David Sommerstein were a pleasure to deal with in the purchase of my first Lexus! I knew exactly what I wanted so we were able to make a deal and prepare all the paperwork ov pleasure to deal with in the purchase of my first Lexus! I knew exactly what I wanted so we were able to make a deal and prepare all the paperwork over the phone. When we went to pick it up, everything was ready to be be signed and the car is great! More