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Lexus of Cerritos - Service Center
Cerritos, CA
911 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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911 Reviews of Lexus of Cerritos - Service Center
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September 22, 2025
Everyone is always so pleasant , when I call they ask if there is rep I want to work with but due to such a great service I m open to go with everyone as they all treat equally great. there is rep I want to work with but due to such a great service I m open to go with everyone as they all treat equally great. More
by monta.sokolovska
Employees Worked With
Amanda
September 19, 2025
The waiting area is very large, clean, and quiet. The man who helped me was very professional. The car was done an hour before the expected time. Great experience overall, and what I would expect fro The man who helped me was very professional. The car was done an hour before the expected time. Great experience overall, and what I would expect from Lexus. More
by patwa30
Employees Worked With
Sharon Matthew
September 18, 2025
Swift service. Was originally told the wait would be 2 hours but they were able to finish in about an hour. Very surprising! Was originally told the wait would be 2 hours but they were able to finish in about an hour. Very surprising! More
by Badwolf21
Employees Worked With
Justin Nguyen
September 11, 2025
The service contact was very polite and professional. He shared openly with me on the suggedted needs for my vehicle for the service my vehicle needed. He also listened to to my issues and concerns well He shared openly with me on the suggedted needs for my vehicle for the service my vehicle needed. He also listened to to my issues and concerns well and understood my purpose for coming there for this 45,000 mile service. More
by dberg4052
Employees Worked With
Sharon
September 04, 2025
Smooth check in process. Service advisor Chris made me feel welcome and comfortable and explained all service options clearly. He also got me into a loaner vehicle quickly Service advisor Chris made me feel welcome and comfortable and explained all service options clearly. He also got me into a loaner vehicle quickly and then kept me up to date on service progress. Thanks for a great experience and I plan to return to this dealer again! More
by Robert 90210
Employees Worked With
Chris
August 31, 2025
I had to have my car repaired due to a number of issues during the inspection, and they suggested and explained the best method, so I was able to feel at ease and decide to have my car repaired. The langua during the inspection, and they suggested and explained the best method, so I was able to feel at ease and decide to have my car repaired. The language barrier was also resolved, so I was happy to have my car repaired. More
by BO KIM
Employees Worked With
JAFF CHUNG AND HANNA
August 20, 2025
Omg I love Lexus of Cerritos customer services, absolutely awesome pleasent best service hands down. Thanks to MsGenesis, such a beautiful person,, outstanding professional young lady. I’ll recomme absolutely awesome pleasent best service hands down. Thanks to MsGenesis, such a beautiful person,, outstanding professional young lady. I’ll recommend her to anyone. Great access to Lexus. Thank you Ms Genesis. More
by Sistacollins1
Employees Worked With
Genesis Muniz
August 08, 2025
Sharon, our Service Advisor is very professional, kind and gentle. He gave us really good advise, and answer us questions with patience. That really makes us feel comfortable to drive our car to Lexus of and gentle. He gave us really good advise, and answer us questions with patience. That really makes us feel comfortable to drive our car to Lexus of Cerritos to get services. Thank you so much, Sharon. More
by Rico Chou
Employees Worked With
Sharon Mathew
