Lexus of Cerritos - Service Center

Unlike other Lexus dealers for services. This one requires you to stand out near your car for a service rep. to walk out to you. I did not hear the valet staff correctly on the information a This one requires you to stand out near your car for a service rep. to walk out to you. I did not hear the valet staff correctly on the information as he was mumbling and not making eye contacts, so I assume waiting in the lobby for a service rep. would be the usual option. When getting my service done, there were not next visit date sticker on the window, and the representative never sent me a follow up email for my repairs. Highly won't be coming back. More

I had an appointment but so did 30 others, waited too long. And cars behind me were seen first. long. And cars behind me were seen first. More

Great experience at the dealer, would go about again with service advisor max. He made the process so smooth service advisor max. He made the process so smooth More

They were very kind and took care of my car really well. Always happy to come this location. Always happy to come this location. More

I use to really like Cerritos Lexus Service Dept. I have to say since I’m guessing Autonation took over I’m really disappointed. All the previous Service Advisors with knowledge and experience are go I have to say since I’m guessing Autonation took over I’m really disappointed. All the previous Service Advisors with knowledge and experience are gone. The new Service Advisors are very inexperienced and seem to need help with everything. I asked for something so simple as checking the Freeon but couldn’t because they had to do a diagnostic check. Really disappointed with the last couple of visits. More

This dealership is quick, personable and does great work. A bit pricey but it’s the dealership A bit pricey but it’s the dealership More

Good customer service, responds in a timely manner and professional. Friendly environment, clean facility. Highly recommended. professional. Friendly environment, clean facility. Highly recommended. More

Alejandro was great! I highly recommend working with him,. He was very thorough, competent and vety nice. I highly recommend working with him,. He was very thorough, competent and vety nice. More

Dorothy, service advisor, was right on time. Nail in tire promptly addressed & repaired. Everyone courteous & efficient. Car was ready at time promised. Nail in tire promptly addressed & repaired. Everyone courteous & efficient. Car was ready at time promised. More

Richard Nelson was very helpful and knowledgeable! I appreciated his services to have my car fixed at the Lexuz Cerritos dealership. Although the cost to repair the vehicle was $6,900. I’m sure the c I appreciated his services to have my car fixed at the Lexuz Cerritos dealership. Although the cost to repair the vehicle was $6,900. I’m sure the car will last longer. Thank you Richard Nelson. More