Lexus of Cerritos - Service Center

Dorothy, service advisor, was right on time. Nail in tire promptly addressed & repaired. Everyone courteous & efficient. Car was ready at time promised. Nail in tire promptly addressed & repaired. Everyone courteous & efficient. Car was ready at time promised. More

Richard Nelson was very helpful and knowledgeable! I appreciated his services to have my car fixed at the Lexuz Cerritos dealership. Although the cost to repair the vehicle was $6,900. I’m sure the c I appreciated his services to have my car fixed at the Lexuz Cerritos dealership. Although the cost to repair the vehicle was $6,900. I’m sure the car will last longer. Thank you Richard Nelson. More

Richard is very professional and helpful. Jeff helps me a lot in the past months. Many thanks! Jeff helps me a lot in the past months. Many thanks! More

Very helpful and efficient, offered a loaner so I could get to my other appointments that day. Got me a coupon and when I was a little late to pick another service was very kind about helping me pick up m get to my other appointments that day. Got me a coupon and when I was a little late to pick another service was very kind about helping me pick up my car. More

Was berry professional on the job. and ask for any problems about the vehicle and offer same water or coffee they make you feel like en you home and ask for any problems about the vehicle and offer same water or coffee they make you feel like en you home More

The dealership is clean and customer friendly. All personnel are friendly and helpful, Had a great experience All personnel are friendly and helpful, Had a great experience More

that was excellent service. and very nice service part peoples. it was very excellent experience. and very nice service part peoples. it was very excellent experience. More

The reason for the 3-star rating is that, while my issues have always been addressed promptly and in a friendly manner, the service has often been condescending. Both the service technician and, this time, t have always been addressed promptly and in a friendly manner, the service has often been condescending. Both the service technician and, this time, the manager, implied that they were fixing the issue as a courtesy. However, I paid for the service, and the initial work performed was not what I paid for. They had no choice but to correct the mistake. I would prefer an acknowledgment of the error and a straightforward resolution. Thank you. More

Service Department at Lexus has been like no other compared to other dealerships. I love the live video inspections and I just have to say Max one of the service representatives has truly made my expe compared to other dealerships. I love the live video inspections and I just have to say Max one of the service representatives has truly made my experience easy breezy this guy really knows his stuff. I trust I will always get the honest answer about my vehicle. Thank you Lexus of Cerritos. More

Richard Neison and all other staffs who helped out was very kind and professional in providing information I needed. very kind and professional in providing information I needed. More