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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
886 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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886 Reviews of Lexus of Cerritos - Service Center

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January 10, 2024

The staff was very friendly and the facility was very comfortable with a pleasant and spacious waiting area More

by jone015b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
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Jan 14, 2024 -

Lexus of Cerritos responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 26, 2023

Very kind and helpful. people answered all my questions and concerns professionally. Highly recommend dealership More

by josephmg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not remember
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Dec 29, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

December 18, 2023

Alex is a phenomenal tech and knows all the parts and pieces my GX460 needs. More

by Miahsays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
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Dec 19, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 13, 2023

I was able to make an appointment by phone. Erik Ucelo has been my tech advisor For over a year. He answers my questions and explains terms and auto procedures with patience, politeness an More

by kamiyarachael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Ucelo and Brian (who is always genial)
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Dec 15, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

December 11, 2023

I felt Sheron was honest in providing quote for my car service. He was very communicative with all aspects. More

by Vega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheron
Report | Print
Dec 13, 2023 -

Lexus of Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2023

Rosele and Eduardo were great thank you for your help hard work and dedication I will definitely return. More

by Anaperaza27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosele and Eduardo
Report | Print
Dec 12, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 08, 2023

Brought my vehicle to get serviced. Took 4 hours for an oil change. However, job was done. More

by HONEYJACKD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney
Report | Print
Dec 12, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (562) 263-7857 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

December 07, 2023

Everyone in the service dept was very professional and timely. Will come for service again for sure. More

by UPENPATEL949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service mgr
Report | Print
Dec 09, 2023 -

Lexus of Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 06, 2023

I’m very pleased with the way Rosel took care of my car, his professional knowledge about the diagnosis and required treatments that my car needed, and his friendly attitude. And the service was done within More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosel Samala
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Dec 08, 2023 -

Lexus of Cerritos responded

Hi Tiffany, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Thanks for the recommendation, and have an amazing day!

December 04, 2023

The reservation system needs to be updated. Didn’t receive any kind of confirmation of my appointment. There is no way to go back in the system and look for your appointment. More

by Lilikeith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Dec 07, 2023 -

Lexus of Cerritos responded

Hi Lilikeith, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (562) 263-7857 so we may identify ways to improve your experience.

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