Lexus of Cerritos - Service Center

Lexus of Cerritos always provides superb service with professionalism & care. I have been a loyal customer for nearly 20 years. professionalism & care. I have been a loyal customer for nearly 20 years. More

Visit went well car was done on time had a appointment at 8:00am representative came out about 8:15 everything went well 8:00am representative came out about 8:15 everything went well More

Richard Neilson was very knowledgeable in vehicle extended warranty info and did a great job on filling me in. Was helpful and professional in every way.!! extended warranty info and did a great job on filling me in. Was helpful and professional in every way.!! More

It was very organized. The Service tech was very nice. That is all I have to say. The Service tech was very nice. That is all I have to say. More

Excellent and service advisor Cameron is very good, pleasant accommodating and understands my service needs and wants. I fully recommend this dealer pleasant accommodating and understands my service needs and wants. I fully recommend this dealer More

Good services from everyone over there. .. kept me up to date on vehicle and thanks for the loaner .. kept me up to date on vehicle and thanks for the loaner More

Very professional , the work done good , fast and honest. Keep track my car up to date . Peace of mind . Love my sweet advisor Dorathy. Keep track my car up to date . Peace of mind . Love my sweet advisor Dorathy. More

I’ve been a Lexus/Toyota owner since 1999 owning over 10 Toyota and Lexus cars since. I’ve been being my 2018 Lexus gs350 to Cerritos’s where I bought it to get serviced til now. Just recently brought my ca Toyota and Lexus cars since. I’ve been being my 2018 Lexus gs350 to Cerritos’s where I bought it to get serviced til now. Just recently brought my car in for its 90k maintenance and was denied of service because my car was too low stated the new service director Jeff Chung. I told him my car has always been the same height and I have videos sent by auto nation to prove it was on a lift not to mention years of service done to it since 2018. He said he didn’t care to see it and he refused to work on my car. Being a Lexus/Toyota enthusiast as well as my whole family driving Lexus and Toyota, this put a bad taste in my mouth. This is not the Lexus way we take care of our customers. Lexus, I would reconsider who you being on to your team, Mr Jeff Chung quickly let me know he came from Mercedes, when that doesn’t have to do anything with the brand Lexus, it is suppose to make him sound more credible, all I know is he’s not Lexus material, Lexus/Toyota brand represents family and Jeff Chung isn’t it. Im done with Cerritos’s Lexus and will never recommend anyone to go there again. More

It was faster than I expected for car service. But they made something wrong on my dash cam. But they made something wrong on my dash cam. More

No loan car available. Had no idea why I was there even though I made an appointment. Had no idea why I was there even though I made an appointment. More