Lexus of Cerritos - Service Center

Everyone was courteous throughout my visit. I was waiting for my car to be serviced and was originally told it could be upto 3 hours. While waiting I was updated frequently and my car was ready I was waiting for my car to be serviced and was originally told it could be upto 3 hours. While waiting I was updated frequently and my car was ready in about 2 hours. The service rep went over what they did and made sure I was satisfied with the service. Very courteous and professional. More

Close to my house Clean and friendly staff My service advisor Dorothy Lunney was so helpful and friendly. advisor Dorothy Lunney was so helpful and friendly. More

Very happy for my service adviser Name Sharon mathew. . See you again for my next service😀 . See you again for my next service😀 More

I took my 2022 Lexus ES350 Sport in to have my windshield replaced due to a crack. When I picked up the vehicle ,to my surprise, the car was returned to me with the following issues. 1. A large dirty stra replaced due to a crack. When I picked up the vehicle ,to my surprise, the car was returned to me with the following issues. 1. A large dirty straw sunhat was left on the passenger floorboard. 2. Four pieces of 2" blue tape were left adhered to the outside of the windshield on the driver and passenger sides connecting the windshield to the roof. 3. The driver inside door (white leather) panel was dirty and caked with grease. 4. Driver side fabric molding that connects the dashboard to the top of the roof was damaged with heavy scrapes and punctures. 5. Black leather dashboard above the steering wheel was ripped and dirty. 6. Glass shards were left in the speaker on the dashboard. 7. Glass shards were left on the dashboard between the silver molding. 8. Glass shards were left in the heads-up display on the dashboard. 9. Car was returned tremendously dirty. Was not washed/detailed. More

The customer service was great! My car was finished before the scheduled time. Alex Cruz was very helpful explaining everything!! My car was finished before the scheduled time. Alex Cruz was very helpful explaining everything!! More

Their customer service was great! I was pressed for time and needed my car fixed quickly. Sophorn was so accommodating and got my car ready for me as fast as possible. Thank you Sopho I was pressed for time and needed my car fixed quickly. Sophorn was so accommodating and got my car ready for me as fast as possible. Thank you Sophorn for your help. More

Advisor (Alex Cruz) was excellent. Wait in my car to see the advisor was excessively long (20 minutes) Wait in my car to see the advisor was excessively long (20 minutes) More

As usual, I received excellent service from my Service Advisor, Ernesto Turios. He reviewed the service findings and recommendations with me. Service was completed in a very timely manner. Advisor, Ernesto Turios. He reviewed the service findings and recommendations with me. Service was completed in a very timely manner. More

Alex, the service rep,, was very efficient and pleasant to deal with on my routine maintenance. to deal with on my routine maintenance. More

Excellent experience nice people very helpful from the moment you walk in they welcome you moment you walk in they welcome you More