Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus of Cerritos - Service Center

Cerritos, CA

4.8
910 Reviews

910 Reviews of Lexus of Cerritos - Service Center

Sort by
August 21, 2023

Dealership is well organized and well staffed with competent and courteous employees. We are always pleased with our experience. More

by Walker Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney
Report | Print
Aug 25, 2023 -

Lexus of Cerritos responded

Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!

August 20, 2023

So far the, service department was courteous and helpful. Cameron Moffet was very friendly and polite. More

by joyleg1178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Moffet
Report | Print
Aug 24, 2023 -

Lexus of Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 20, 2023

It was great service. I didn’t have to wait dropping off or picking up. The service was explained clearly. More

by AE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Maldonado
Report | Print
Aug 24, 2023 -

Lexus of Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

August 18, 2023

The checkin process was quick and easy. The service was completed in the time promised. More

by Alyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Report | Print
Aug 23, 2023 -

Lexus of Cerritos responded

Hello Alyson, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!

August 17, 2023

It is clean, the staff is curtious and polite. The waiting time for the service I had done to my RX was reasonable More

by rhcinspection
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Aug 23, 2023 -

Lexus of Cerritos responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2023

The team was very professional, responsive, and informative. Joshua Flores was excellent. Josh was very communicative in every aspect of the process. I really appreciate how everything is taken More

by Raquel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Flores
Report | Print
Aug 17, 2023 -

Lexus of Cerritos responded

Hi Raquel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 13, 2023

I have been buying cars from this dealership for 20 years. I love the service, this is my car buying home. Dorothy is the best service advisor. More

by Erica Jemison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Report | Print
Aug 13, 2023 -

Erica Jemison responded

I love the service at Lexus of Cerritos. The service has been consistent for years!!!

August 11, 2023

Tony Turcios from the service department was very informative. He explained necessary repairs that were needed for my car. He went above and beyond to save me money and get me the necessary service m More

by stomacan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turcios
Report | Print
Aug 14, 2023 -

Lexus of Cerritos responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

August 11, 2023

Dealer’s waiting area is comfortable n clean . Service rep is friendly and accommodating . Car was wasn’t done altough free car voucher was given . More

by Zigzen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Aug 16, 2023 -

Lexus of Cerritos responded

Hi Zigzen, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (562) 263-7857 -- we hope to hear from you soon.

August 11, 2023

Tony Lam (the Finance guy} very good at explaining everything to me. I especially liked my service advisor Sharon Mathew, great guy and very patient with me. More

by trvbyfar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lam and Sharon Mathew
Report | Print
Aug 11, 2023 -

trvbyfar responded

Excellent Service

Aug 14, 2023 -

Lexus of Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Feel free to stop by if you ever need any more help.

Aug 14, 2023 -

trvbyfar responded

Absolute Excellent Service - Loved the Expertise

1
...
26
27
28
...
91