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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
891 Reviews

891 Reviews of Lexus of Cerritos - Service Center

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August 01, 2023

Dorothy offered us very friendly and excellent service. She went far and beyond to ensure we were happy with all the repairs. More

by pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Aug 04, 2023 -

Lexus of Cerritos responded

Hi Pat, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

August 01, 2023

Great Customer Service Richard was very clear and helpful with my questions and inquiries My car was inspected and returned washed More

by Sally
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Neil Son
Aug 07, 2023 -

Lexus of Cerritos responded

Hi Sally, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 01, 2023

Always great service. Fast and easy. Dorothy takes care of me. No concerns or issues. More

by mdloomis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Aug 04, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

Excellent customer service and attention to detail. Josh and Brian Leon are amazing individuals that always go the extra mile to get the job done. More

by Lladira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Flores and Brian Leon
Aug 04, 2023 -

Lexus of Cerritos responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

My Service Manager was Cameron. He helped me navigate through invoices I did not understand. I now know what Lower Control Arms are and what they have to do. So, thanks tons Camer More

by robinson_pf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Aug 04, 2023 -

Lexus of Cerritos responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

I brought my RX 350 in because I had to replace a tire that was punctured by a nail. My usual service advisor, Joe (who is awesome), wasn't there, so Alex helped me. I have to say that I'm impressed that More

by Dr. Brashear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Avila and Alex Cruz
Aug 04, 2023 -

Lexus of Cerritos responded

Hi Dr. Brashear, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

I love this dealership. Dorothy our service manager makes everything so easy for us. We are never pressured to buy something we do not want. More

by Rinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Aug 04, 2023 -

Lexus of Cerritos responded

Hi Rinda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 29, 2023

This dealership is a class act , they care about their customers and want to make sure that they’re happy with not only their purchase but with their service as well More

by Nytewingboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
Aug 03, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 28, 2023

Had an amazing experience working with Josh. He was friendly and informative and made the whole process painless. More

by eh71923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh flores
Aug 01, 2023 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 28, 2023

Received information to make a good decision on what to expect to be done in car. More

by Maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Aug 01, 2023 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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