Lexus of Cerritos - Service Center

It's a nice middle class setup but lacks the comfort and surroundings I liked when I lived in Venice and bought my Lexus at the Santa Monica lexus dealership. The entire time we lived there and hate car se surroundings I liked when I lived in Venice and bought my Lexus at the Santa Monica lexus dealership. The entire time we lived there and hate car serviced there we were always greeted by familiar faces not the new hires that come and go at cerritos. Knowing ones service staff crests confidence in recommendations that are made. Having a long term relationship with the people you deal with affects the trust in the dealership than always changing service managers. Poor design and layout of the building also suggests less concern for customers. Cerritos is just nice not great. Wish we were still clos.e to Santa Monica. More

This Lexus Service center was really great. Super friendly staff and very helpful. Clean facility. I would definitely recommend this place to anyone. Super friendly staff and very helpful. Clean facility. I would definitely recommend this place to anyone. More

Service manager Alex Cruze is courteous, listens and takes notes, is professional. Service options were shown, but never sails pitched or pressured. I had a very comfortable 30 thousand mile service L takes notes, is professional. Service options were shown, but never sails pitched or pressured. I had a very comfortable 30 thousand mile service Lexus experience. More

Been doing service for my cars here for 6 years and always have a good experience with the staffs always have a good experience with the staffs More

Lexus of Cerritos is a very busy place and I can see why but I wish they had more people in the service department to speed things up but I wish they had more people in the service department to speed things up More

My go to advisor has always been Jonathan Deras. Since he no longer was available at the Cerritos location, I went with the advisor Joshua Flores. Mr. Flores exceeded my expectations in the way he h Since he no longer was available at the Cerritos location, I went with the advisor Joshua Flores. Mr. Flores exceeded my expectations in the way he handled my car concerns. Moving forward, Mr. Flores will be my new go to advisor for all my car needs. More

Took longer than expected. Too 2 hours more than I was told to be done Too 2 hours more than I was told to be done More

My service representative was Richard Neilson, who answered many questions with patience, professionalism, and verifications. He was the only service rep. who I felt was very transparent, honest and answered many questions with patience, professionalism, and verifications. He was the only service rep. who I felt was very transparent, honest and made me feel important. More

All persons treated well and prompt in their job, completing their worldly on time. I’d recommend to all. completing their worldly on time. I’d recommend to all. More

The service rep professional staff Pete Phavannak was just that - very professional, courteous, knowledgeable, and up front in helping me with servicing my vehicle. just that - very professional, courteous, knowledgeable, and up front in helping me with servicing my vehicle. More