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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
911 Reviews

911 Reviews of Lexus of Cerritos - Service Center

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May 01, 2023

I was disappointed with my first car maintenance service (5k miles) It took 3 hours to wait and I was promised a car wash, but was delivered unwashed. More

by Stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda and Pete
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May 04, 2023 -

Lexus of Cerritos responded

Hi, thank you, Stacy, for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (562) 263-7857 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

April 30, 2023

I have been using Lexus of Cerritos for many years. The service is always good and the facility is clean and a pleasant place to wait. Alex Cruz was my advisor this time and he was great! More

by jsbhitek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
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May 04, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

April 28, 2023

Excellent service, friendly, professional and competent staff. Definitely have my car serviced here if and when needed. More

by m.gen11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard and Sonia
Report | Print
May 01, 2023 -

Lexus of Cerritos responded

Hello, We appreciate your positive review of your recent experience with us. If you need more help, our team is available to talk -- safe travels!

April 26, 2023

Everyone here was very nice and helpful. Service was also fast and perfect. Thank you. More

by Sonitanuon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosal
Report | Print
May 01, 2023 -

Lexus of Cerritos responded

Hi, your comments keep us motivated and working hard for all our guests! We look forward to your next visit! Take care!

April 26, 2023

Service writer Cameron was most helpful and informative. Although he was amenable on price negotiations, I chose not to affect repairs at this time. This in no way would exclude future visits to this de More

by Karl
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
May 01, 2023 -

Lexus of Cerritos responded

Hello Karl, it means so much to us that you chose our dealership! We do hope we can be of assistance in the future. Take care!

April 26, 2023

Great service cerritos lexus always go above and beyond. Great costumer service. Thanks Cerritos Lexus More

by Mach1672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz
Report | Print
May 01, 2023 -

Lexus of Cerritos responded

Hi, we're so glad that we were able to go above and beyond your expectations! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 25, 2023

They care about your concerns & do well what they say to fix things they've recommended. More

by estherahn63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Apr 28, 2023 -

Lexus of Cerritos responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2023

Outstanding . Thank you for your excellent service. I appreciate your excellent customer service . I would especially like to commend Christine R for her professio More

by Qui N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine R
Report | Print
Apr 28, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

April 24, 2023

First class customer service, Very much appreciate the professionalism. Thank you for the kind considerations. More

by just me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Apr 27, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to see you soon!

April 21, 2023

LEXUS OF CERRITOS CHANGED. BETTER AND KIND. BUT THIS SURVEY PROGRAM IS GEETING WORSE. WHY SHOULD I SAY 15 WORDS. I DON'T LIKE IT More

by sckwak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE, I'M NOT SURE.
Report | Print
Apr 27, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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