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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
889 Reviews

889 Reviews of Lexus of Cerritos - Service Center

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March 27, 2023

We had a wonderful experience and we appreciate our service advisor Rosel Leo at Lexus of Cerritos. He provided a shuttle to Cerritos Mall while the car was being serviced. And when it came time to pic More

by gcorozco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosel Leo
Apr 02, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 27, 2023

Very attentive personnel Nice and clean premises and very good coffee and snacks for their clients More

by Gladys15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Mar 30, 2023 -

Lexus of Cerritos responded

Hi, We appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 25, 2023

I have been assisted by Dorothy for a number of years now. Service is reliable and professional. Loaner is always available when needed. Needed service is explained. Car was ready when expected. I ca More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Mar 29, 2023 -

Lexus of Cerritos responded

Hi Aaron, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 24, 2023

exeptional, professional, friendly service by Linda , she kept me informed about the service (recall) on my vehicle regularly. That and the nice loaner vehicle she provided for me helped not miss my vehicle More

by inspector007ag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
Mar 28, 2023 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 24, 2023

Lexus of Cerritos has always been extremely professional and any issue i had was handed promptly. Loyal customer since 2006. Thanks to Desmond Thompson) And current service writer Tony More

by norvella swan
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 29, 2023 -

Lexus of Cerritos responded

Hi Norvella, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 23, 2023

Great, and friendly service rep. Dorothy. Service department personnel were well informed and professional. Appreciated the nice car wash too. More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy &Alex
Mar 28, 2023 -

Lexus of Cerritos responded

Hello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 20, 2023

From the entering to leaving, I am very Appreciative. Rosel gets a all time 5 star. Knowledgeable, pleasant, helpful, etc. I will always come especially for great service and being courteous. They g More

by valerie9177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosel and Pete
Mar 23, 2023 -

Lexus of Cerritos responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Mar 23, 2023 -

valerie9177 responded

Thank you

March 20, 2023

I have visited this dealer and got serviced. They made me feel very comfortable and provided perfect service as expected. More

by Kyung H Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 23, 2023 -

Lexus of Cerritos responded

Hi Kyung, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 19, 2023

Excellent and prompt service. A pleasure bringing in my Lexus for maintenance to Lexus of Cerritos. More

by jalvar101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Mendoza (Service Drive Manager)
Mar 22, 2023 -

Lexus of Cerritos responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 19, 2023

The work was done properly and in timely manner. The advisor updated right away what needs to be done. More

by daisymay320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz, Alex
Mar 22, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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