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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
889 Reviews

889 Reviews of Lexus of Cerritos - Service Center

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February 28, 2023

David was very professional, he kept me informed about the time, both in person and text. I was very pleased. More

by mmears2003@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grasso
Mar 06, 2023 -

Lexus of Cerritos responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 27, 2023

Appreciate scheduling and availability for service, local mechanics where booked but I was able to get my vehicle serviced. More

by SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosel Leo
Mar 03, 2023 -

Lexus of Cerritos responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 24, 2023

Cameron is great in helping me with the service I need for my car, very nice to let me know what needs to be done and went thorough with it. I’ll contact him on my next appointment. More

by Luz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Feb 28, 2023 -

Lexus of Cerritos responded

Hi Luz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

February 24, 2023

My rep Joseph really made my experience less stressful as a woman not knowing much about cars, I appreciated his honesty on what issues my car needed to be taken care of. Friendly and quick turn around More

by melgalindo77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph AVILA
Feb 28, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 24, 2023

I was so happy to get Jonathan as my rep. He has gone above and beyond with my Lexus repairs. He has always provided me with great customer service, honest and friendly. I used to miss L More

by jandrade33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Mar 01, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

February 23, 2023

Great service , respectful , caring , understanding . , help with rental , call giving updates on service on my car if any changes or delays More

by Smiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Feb 27, 2023 -

Lexus of Cerritos responded

Hi Smiley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 23, 2023

Always thorough and timely. Easy to make appointments and has the best intrrrst of customer. More

by jcealey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Feb 27, 2023 -

Lexus of Cerritos responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 23, 2023

Great service and communication, very helpful advisor. I will continue to bring my car for service. More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Feb 26, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 23, 2023

The dealer took over a month to fix my car with no explanation for the delay. They quoted me twice the actual estimate but got the job done for half the estimate when my insurance company got invoked. More

by benranny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron
Feb 27, 2023 -

Lexus of Cerritos responded

Hello, we are deeply disappointed by your experience at Lexus of Cerritos. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.

February 22, 2023

Top of the line dealership in Southern California out of all the dealership I've been too More

by jamiemurry44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yes
Feb 26, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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