Lexus of Cerritos - Service Center

My service advisor Tony is absolutely the best! !! I bring my car to this dealership because of him. I have had other advisors that did not keep me up to speed on my service, did not call me bac !! I bring my car to this dealership because of him. I have had other advisors that did not keep me up to speed on my service, did not call me back right away when I called but not Tony. He and the team are friendly and pleasant and makes me feel valued. I will continue to bring my car to this dealership. Thank you Tony for your outstanding service!!! My name is PK and I approve this message More

Service manager Pete Phat did a wonderful job. First person at this dealership that was real. First person at this dealership that was real. More

Great Team Courteous and Friendly! Excellent Customer Service! Specially Pete Phat Assistant Service Manager!!! Excellent! Excellent Customer Service! Specially Pete Phat Assistant Service Manager!!! Excellent! More

Simple brake fluid flush took 3. 15 hrs of waiting.My appointment was scheduled 0830am but still took long. The waiting room was clean and have free refreshment. But the wait was wa 15 hrs of waiting.My appointment was scheduled 0830am but still took long. The waiting room was clean and have free refreshment. But the wait was way too long. More

The people handling our car we're friendly and knowledgeable. I dropped off my car and they called me when it was ready. I didn't have to worry about anything. They let you know if your car needs knowledgeable. I dropped off my car and they called me when it was ready. I didn't have to worry about anything. They let you know if your car needs additional services done and they don't pressure you to get it done then and there. More

Service was good and Very kind and helpful. Also waiting time is not very long. Also waiting time is not very long. More

Brought our car in for routine maintenance. Got everything done. We were told the car would be ready by early afternoon. However, we never got a call. We called by late afternoon and was to Got everything done. We were told the car would be ready by early afternoon. However, we never got a call. We called by late afternoon and was told oh yes, the car was ready! Seems like they could do better. More

Linda Framel is very helpful and i will recommend her to my relatives and friends my relatives and friends More

Lexus Cerritos was hands down the better dealership than Lexus Torrance. In Torrance they never went over what they did. They just brought my car around and handed me the keys. Cerritos Lexus was courteous Lexus Torrance. In Torrance they never went over what they did. They just brought my car around and handed me the keys. Cerritos Lexus was courteous as they sat down with me and went over everything they did. Eric was great! More

Great service as always, take my car here every single time, highly recommend working with Tony! time, highly recommend working with Tony! More