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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
889 Reviews

889 Reviews of Lexus of Cerritos - Service Center

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February 14, 2023

Good service. Comfortable service waiting lounge. Service finished on time. Friendly employees. Very happy experience! More

by Hsiao Lin Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turcios
Report | Print
Feb 17, 2023 -

Lexus of Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

February 13, 2023

Prompt, reliable and satisfactory. I was happy with my overall service. The waiting was not too long. More

by Peegee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Salamas
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Feb 17, 2023 -

Lexus of Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 12, 2023

I keep coming back to this place for service because Dorothy is the best ever! More

by Tairafoxxe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Report | Print
Feb 14, 2023 -

Lexus of Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Feel free to reach out to us if you need anything. Have a wonderful day.

February 12, 2023

Dorothy is the greatest service writer they have, Courteous, knowledgeable, and efficient. I have been working with Dorothy for the past 8 years since I punched my RX 8 years ago, More

by linda_castle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney
Report | Print
Feb 12, 2023 -

linda_castle responded

Dorothy is the greatest service writer they have, Courteous, knowledgeable, and efficient--she always goes the extra mile. I have been working with Dorothy for the past 8 years since I punched my RX 350 8 years ago,

February 12, 2023

I purchased my car from Lexus of Cerritos and have taken it there for all my service needs. More

by SalB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Feb 14, 2023 -

Lexus of Cerritos responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

February 06, 2023

My resent visit to the dealer was a good experience from dropping of the car to picking it up. The service advisor was very helpful and professional. More

by Ulisesl65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Moffatt
Report | Print
Feb 09, 2023 -

Lexus of Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

February 06, 2023

Easy, convenient and communicative. personable service provider that was attentive to my needs and provided useful information. More

by rmhatley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Feb 09, 2023 -

Lexus of Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 04, 2023

poor communication with service department. drop off car - no calls with updates, I had to call More

by PSouthern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney - who received my car for service
Report | Print
Feb 07, 2023 -

Lexus of Cerritos responded

Thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 263-7857. We hope to hear from you.

February 03, 2023

Great location, provides service after car lease or purchase. Chris was great to work with -one of the best. Kept me informed throughout the day about the status of my car. He had my car ready and More

by Em
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Feb 07, 2023 -

Lexus of Cerritos responded

Hi Em, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 03, 2023

Chris in your service deportment was so respectful and knowledgeable. I am recommending my friends and family to shop here. My service visit was very pleasant and enjoyable. More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Feb 07, 2023 -

Lexus of Cerritos responded

Hi Karina, we're happy you found Chris to be so supportive during your experience here at Lexus of Cerritos. Thanks for the recommendation, and have an amazing day!

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