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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
911 Reviews

911 Reviews of Lexus of Cerritos - Service Center

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February 23, 2023

The dealer took over a month to fix my car with no explanation for the delay. They quoted me twice the actual estimate but got the job done for half the estimate when my insurance company got invoked. More

by benranny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron
Report | Print
Feb 27, 2023 -

Lexus of Cerritos responded

Hello, we are deeply disappointed by your experience at Lexus of Cerritos. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.

February 22, 2023

Quick service , intelligent advisor , understanding problems . Relaxing lobby with coffee and soda . Thumbs up for Chris Amazing Advisor . More

by kenvong911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Feb 26, 2023 -

Lexus of Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 22, 2023

Top of the line dealership in Southern California out of all the dealership I've been too More

by jamiemurry44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yes
Report | Print
Feb 26, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 21, 2023

I've been taking my car por service. And I'm always very satisfied with the professional services and stuff! More

by javierth7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ucelo
Report | Print
Feb 25, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 21, 2023

The dealer is very organized to bring your car for serviced. The staff are very helpful . More

by Audietagumasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Feb 25, 2023 -

Lexus of Cerritos responded

Hi! We're so happy we were able to help you out! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 21, 2023

When I dropped off my car for my appt it was so quick to check in. Chris Guevara is professional, knowledgeable and recommended what my car needed at this time. More

by Nancy Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Guevara
Report | Print
Feb 25, 2023 -

Lexus of Cerritos responded

Hi Nancy, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 20, 2023

Service is always great and I’m always happy. Dorothy Lunney is the best always! More

by Nyanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney
Report | Print
Feb 22, 2023 -

Lexus of Cerritos responded

Hi Nyanya, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 18, 2023

Consultant Alex and his manager Monica made my experience a living xxxx. Not coming back More

by Kaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex and Manager Monica
Report | Print
Feb 24, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.

February 17, 2023

Wonderful customer service, always helpful and friendly. The service department was accommodating and handle my vehicle leaving it in great condition. More

by Maria Figueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Deras
Report | Print
Feb 22, 2023 -

Lexus of Cerritos responded

Hi Maria, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 15, 2023

Very friendly and Kind and good service & good care. Quick respond clean and good quality of work More

by sukiinki
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
Report | Print
Feb 18, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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