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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
911 Reviews

911 Reviews of Lexus of Cerritos - Service Center

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February 15, 2023

Super friendly treatment and very good prices in services and honest in what my car really needs More

by Bryannalalalopsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Report | Print
Feb 18, 2023 -

Lexus of Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

February 14, 2023

Excellent service and advisors were very knowledgeable and helpful. Nice atmosphere and shuttle service. Pleasant experience More

by Dm2725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grasso
Report | Print
Feb 17, 2023 -

Lexus of Cerritos responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 14, 2023

Good service. Comfortable service waiting lounge. Service finished on time. Friendly employees. Very happy experience! More

by Hsiao Lin Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turcios
Report | Print
Feb 17, 2023 -

Lexus of Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

February 13, 2023

Prompt, reliable and satisfactory. I was happy with my overall service. The waiting was not too long. More

by Peegee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Salamas
Report | Print
Feb 17, 2023 -

Lexus of Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 12, 2023

I keep coming back to this place for service because Dorothy is the best ever! More

by Tairafoxxe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Report | Print
Feb 14, 2023 -

Lexus of Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Feel free to reach out to us if you need anything. Have a wonderful day.

February 12, 2023

Dorothy is the greatest service writer they have, Courteous, knowledgeable, and efficient. I have been working with Dorothy for the past 8 years since I punched my RX 8 years ago, More

by linda_castle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney
Report | Print
Feb 12, 2023 -

linda_castle responded

Dorothy is the greatest service writer they have, Courteous, knowledgeable, and efficient--she always goes the extra mile. I have been working with Dorothy for the past 8 years since I punched my RX 350 8 years ago,

February 12, 2023

I purchased my car from Lexus of Cerritos and have taken it there for all my service needs. More

by SalB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Feb 14, 2023 -

Lexus of Cerritos responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

February 06, 2023

My resent visit to the dealer was a good experience from dropping of the car to picking it up. The service advisor was very helpful and professional. More

by Ulisesl65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Moffatt
Report | Print
Feb 09, 2023 -

Lexus of Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

February 06, 2023

Easy, convenient and communicative. personable service provider that was attentive to my needs and provided useful information. More

by rmhatley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Feb 09, 2023 -

Lexus of Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 04, 2023

poor communication with service department. drop off car - no calls with updates, I had to call More

by PSouthern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney - who received my car for service
Report | Print
Feb 07, 2023 -

Lexus of Cerritos responded

Thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 263-7857. We hope to hear from you.

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