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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
889 Reviews

889 Reviews of Lexus of Cerritos - Service Center

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January 19, 2023

Excellent customer service. Cam was very helpful. I dropped my car for service late in the evening and since the car was not going to be ready until the next morning, he got me More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam
Report | Print
Jan 23, 2023 -

Lexus of Cerritos responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

January 18, 2023

It was good idea to provide a pick up service to Cerritos mall so that I don’t get bored while waiting. More

by Yoncho217@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 22, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 17, 2023

Dorthy is the best. She is always professional. She takes very good care of me whenever I visit.. Yay to girlpower!! More

by sebrooks1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Report | Print
Jan 20, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 13, 2023

The service advisor, Alex is my go to person when my car needs maintenance. He is very knowledgeable and attentive. I highly recommend Alex and Lexus of Cerritos. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex C
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Jan 17, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 12, 2023

Great level of service. Exceptional staff. All of my maintenance was completed in a timely manner. More

by Mk.Wilson6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Report | Print
Jan 16, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 12, 2023

Very nice and accommodating dealership, starting from the welcome staff and to Dorothy, my favorite service adviser. More

by happyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney
Report | Print
Jan 17, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

January 12, 2023

Good service and people are nice and genuine car drove smooth right after I left the lot More

by chacon1315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jan 17, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 09, 2023

Clean, well organized, knowledgeable, the car is completed when they say it will be done. Everyone is friendly and helpful which is surprising with the turn-over of service writers. Loaner car was More

by kblair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete, service writer
Report | Print
Jan 12, 2023 -

Lexus of Cerritos responded

Hello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

January 09, 2023

I’ve been a customer for over 20 years! Absolutely the best service! Will highly recommend to any and everyone More

by wperkins1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy
Report | Print
Jan 12, 2023 -

Lexus of Cerritos responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Cerritos. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 08, 2023

I had a confirmed appointment for a smog check and 45 minutes after checking in, I learned that both smog techs were not working on this day. A big waste of my time. More

by Markamuramoto
Recommend Dealer
No
Employees Worked With
Cameron.
Report | Print
Jan 11, 2023 -

Lexus of Cerritos responded

Thank you for taking the time to leave us feedback. Thank you for leaving feedback. Please reach out to us at (562) 263-7857 so we may identify ways to improve your experience.

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