Lexus of Cerritos - Service Center

I love the friendly employees. Dorothy is a doll. Always so cheerful and helpful. Considering the amount of cars that were there for service, my car was done a very timely manne Dorothy is a doll. Always so cheerful and helpful. Considering the amount of cars that were there for service, my car was done a very timely manner. I understand the car wash and detailing is a courtesy but it still can be done a little better. Again I appreciate all they do. More

On line appoint system is quick and easy to use. I given a very nice loaner car for duration of service. I given a very nice loaner car for duration of service. More

Wanted to thank Linda Framel for all of her help. She made sure I had a loaner ready to go very early in the morning in order to get to work. She was excellent and took very good care of me. Thank She made sure I had a loaner ready to go very early in the morning in order to get to work. She was excellent and took very good care of me. Thank you, thank you and thank you. :-) More

Joseph Avila was great to work with. Very professional and took care of my needs. Very professional and took care of my needs. More

My service representative Alex Cruz was amazing. He had my car throughly inspected as requested. He got me a loaner car while vehicle was serviced. I received a printout and was explained in detail, He had my car throughly inspected as requested. He got me a loaner car while vehicle was serviced. I received a printout and was explained in detail, and to my understanding. Alex was pleasant and courteous the entire time. This is the second time I work with Alex. I’m sure is a great asset to Lexus of Cerritos. You have a great employee. Employees like Alex Cruz are the reason clients like myself and other return to customers to your establishment for car service. Ruth More

We have been extremely dissatisfied with the service at Cerritos Lexus and would not purchase here again ! Cerritos Lexus and would not purchase here again ! More

I had the pleasure of working with service advisor Joseph Avila. Joseph was very attentive to my request and followed through with calling me back in regards to the maintenance on my RX350. When I arrived a Avila. Joseph was very attentive to my request and followed through with calling me back in regards to the maintenance on my RX350. When I arrived at the dealership Joseph welcomed and treated me like family. Joseph was very generous with his time and answered all of my questions thoroughly. Joseph definitely provided a red carpet, white glove experience. I was very so impressed with Joseph's service that I decided Lexus of Cerritos to be my dealership of choice when it comes to serving my Lexus vehicles. I would encourage and recommend any Lexus vehicle owners to request Joseph Avila as their service advisor. He is the best part of Lexus of Cerritos More

This is a great dealership! Dorothy Lunney is an awesome advisor. She explains everything thoroughly! If I could suggest one thing that would be to have more people retrieve veh Dorothy Lunney is an awesome advisor. She explains everything thoroughly! If I could suggest one thing that would be to have more people retrieve vehicles when it’s time to pick it up; the wait time was too long. More

Excellent and professional service. My car was serviced in a reasonable amount of time and the service writer kept me up-to-date on what was being done and how long. My car was serviced in a reasonable amount of time and the service writer kept me up-to-date on what was being done and how long. More

The best Lexus dealership ever, excellent customer service, always a pleasure taking my car to Lexus of Cerritos. Dorothy you are the best!!!! service, always a pleasure taking my car to Lexus of Cerritos. Dorothy you are the best!!!! More