Lexus of Cerritos - Service Center

Alex Cruz provided service for me and answered all questions I had. He made sure to go over everything to make sure I understood what was going to be serviced for my car. questions I had. He made sure to go over everything to make sure I understood what was going to be serviced for my car. More

Joshua provide an excellent customer service. He was very detail in all the services my car would be receiving and provided updates while I was waiting for my car. He was very detail in all the services my car would be receiving and provided updates while I was waiting for my car. More

Joe (Joseph Avila) was an amazing service advisor. Me and the wife took our Lexus in for some major repairs that had to go through insurance, to say the least he did majority of the heavy lifting for Me and the wife took our Lexus in for some major repairs that had to go through insurance, to say the least he did majority of the heavy lifting for us because the insurance was so uncooperative. We called him every single day to check the status on our vehicle and not one time did he complain despite our constant bombarding of phone calls lol. 10/10 service advisor. Made our experience so much easier. That man needs a raise! Thank you Joe! More

Joseph in service is amazing. He makes bringing my car in to be serviced a pleasure. He makes bringing my car in to be serviced a pleasure. More

Love being able to make an appointment and have my own personal advisor assist me. personal advisor assist me. More

Great service! Joshua Flores did a great job helping to get exactly what my car needed. Joshua Flores did a great job helping to get exactly what my car needed. More

Service advisor Joseph Avila is great. Always through and friendly. All the staff, from the people who greet you to the guys who get your car when service is complete are helpful and frien Always through and friendly. All the staff, from the people who greet you to the guys who get your car when service is complete are helpful and friendly. More

Davit was my service advisor. He did an outstanding job of offering me the options for service (I did take everything), and explaining the benefits. I had to wait for my car becau He did an outstanding job of offering me the options for service (I did take everything), and explaining the benefits. I had to wait for my car because i chose not to take a loaner car, and Davit was accurate with what time the car would be ready. I came to Lexus of Cerritos to purchase and service my Lexus because I didn’t like the dealership in Orange County. I have been happy with this dealership. More

Bought my Lexus GX460 SUV through Carmax. I always had service done by the dealer with previous cars, all six 4runners. Stepped up to Lexus. Service Adviser Alex Cruz looked up all the record I always had service done by the dealer with previous cars, all six 4runners. Stepped up to Lexus. Service Adviser Alex Cruz looked up all the records he could find on my vehicle and then explained my options. It was refreshing not to be pushed or over sold. I liked he wrenched on vehicles and could explain, in detail, what was involved in the repair from a techs' perspective. The experience was truly amazing. More

Service adviser Dan Hernandz was courteous and responsive. I noticed that the complimentary coffee was switched from Starbucks to another brand whose taste was below par. responsive. I noticed that the complimentary coffee was switched from Starbucks to another brand whose taste was below par. More