Lexus of Cerritos - Service Center

Took car in for free service at the one-year time of my car. Waited while they did the work. Everything was fine, except for the minor fact they said it would take 2 hours, but it took closer to 3 hours. car. Waited while they did the work. Everything was fine, except for the minor fact they said it would take 2 hours, but it took closer to 3 hours. More

Good service I don’t had to wait too long. I would definitely come back I would definitely come back More

Given time estimate was right on track. Vehicle received a complimentary wash. Great service ! Would take it there for next service ! Vehicle received a complimentary wash. Great service ! Would take it there for next service ! More

I’m giving you 5 stars because of Linda Framel. She kept me informed as to the progress of my vehicle even though she was super busy. She wasn’t pushy and she was professional. Dealership was c She kept me informed as to the progress of my vehicle even though she was super busy. She wasn’t pushy and she was professional. Dealership was clean, bathrooms clean. Nice sitting area. Big plus is the coffee. Thanks so much More

Personal, courteous, attentive service delivered efficiently and timely. I would highly recommend Cerritos Lexus for all service and maintenance needs! efficiently and timely. I would highly recommend Cerritos Lexus for all service and maintenance needs! More

Every body are so nice and friendly, after I picked up my car it was nice and clean. I love it. Thank you so much. car it was nice and clean. I love it. Thank you so much. More

Was at lobby for 5 hours for a simple oil change nothing else. .won't ever be back here . else. .won't ever be back here . More

I made an appointment at 9:15 a. m on 4/16/22 to have my tires check at Cerritos Lexus. I was told the guy that would be helping me was named Daniel. I explained to Daniel I had just m on 4/16/22 to have my tires check at Cerritos Lexus. I was told the guy that would be helping me was named Daniel. I explained to Daniel I had just purchased the tires a couple of months ago and I thought I had a warranty. Daniel took a few minutes looking at the tires and found nails in two of them. He then tells me they are not covered under the warranty and that I “must have drove through a construction site”. He said it would be about $600 to replace the two tires. I told Daniel I would shop around for tires and he said I should check back with them because they price match. I spent the next two hours driving around to get the tire replaced only to have to return to the dealer because I did not have the tire lock. I decide to question Daniel about his suggestion of replacing the tires, since the other tire shop said I could patch the tires. The service area workers knew immediately I was returning from earlier in the morning and told me to see the same adviser. When Daniel notice I returned he immediately left for lunch, so I spoke with the service manager. Sonia, the service manager reviewed my account and told me my tires are under warranty. She immediately took my car in for repair. I appreciate how she handle the situation but I still have an issue. I’m a single woman that brings my car to Lexus because I trusted I would get honest advice on maintaining my car. I no longer feel like Lexus of Cerritos can be trusted. If it wasn’t for my need to return for a tire lock, I would have paid another shop to repair the tires or paid Lexus for new tires that was covered by warranty. I feel like Daniel tried to take advantage of me. He was more than willing to charge me for new tires. More

From start to finish, this dealer makes service SO easy, no matter what your car's issue is. no matter what your car's issue is. More

The service is very fast and high quality. They can do the same thing with the every appointment.Good luck. Guys! They can do the same thing with the every appointment.Good luck. Guys! More