Lexus of Cerritos - Service Center

When you drop off your vehicle they tell you it will be ready in 3-4 hours then before they close they call you and say sorry not ready then you have to wait another day, they do that always !! ready in 3-4 hours then before they close they call you and say sorry not ready then you have to wait another day, they do that always !! More

I have visited the dealer a handful of times for service on my IS. Every time I am not impressed with the service, you would think a luxury dealer would have great customer service but it is honestly, very on my IS. Every time I am not impressed with the service, you would think a luxury dealer would have great customer service but it is honestly, very blah. I do hate that when I pull in I have to wait in my car for 10 min before anyone comes to help me. I hate waiting and I feel that if you have an appointment the wait time should be minimal. I also hate that I have to wait 3 hours for them to service my car. Luckily, the mall is around the corner so that keeps me busy. Overall, not super happy but it is the closest to me and where I purchased the car. More

Close tomy home,greet me in 1 minute upon my arrival, instructing me what to do,keep me wait about 15 mn to check me in. Lots of staffs service instructing me what to do,keep me wait about 15 mn to check me in. Lots of staffs service More

Excellent service! Advisor very cordial! Details given on my car as to what was done and what is needed. Advisor very cordial! Details given on my car as to what was done and what is needed. More

Dorothy was very professional, knowledgeable & friendly. It was a pleasure dealing with her all these years. It was a pleasure dealing with her all these years. More

Linda help me a lot with everything and she told what i have to do next and when , she was very nice with me , I’m really sure I’ll do the next appointment with her again , 5 Stars for her , thank you &#12 have to do next and when , she was very nice with me , I’m really sure I’ll do the next appointment with her again , 5 Stars for her , thank you 👌 More

Service advisor’s are courteous, however waiting time for normal maintenance has doubled in the last year. normal maintenance has doubled in the last year. More

They care about their customers and once we got connected with service writer Dorothy Looney we were treated like family and kept in touch with what was happening with service writer Dorothy Looney we were treated like family and kept in touch with what was happening More

5 star customer service! Pete is amazing. He's extremely knowledgable and never tries to over sell unnecessary repairs. extremely knowledgable and never tries to over sell unnecessary repairs. More