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Lexus of Cerritos - Service Center
Cerritos, CA
889 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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889 Reviews of Lexus of Cerritos - Service Center
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November 04, 2021
Adviser Rosel Samala was very accommodating and helpful when I came in without an appointment. He was very understanding of my situation. He explained everything thar had to done. Upon picking up the car h when I came in without an appointment. He was very understanding of my situation. He explained everything thar had to done. Upon picking up the car he gave me some recommendations on what needs to be done with the car. He was not pushy at all More
by sfacomm
Employees Worked With
Rosel Samala
September 18, 2021
Michael Chang Wu was exceptional and handled our service professionally. He went above and beyond. He made sure we knew what was happening and we weren’t there long. professionally. He went above and beyond. He made sure we knew what was happening and we weren’t there long. More
by CB
Employees Worked With
Macaroons Lara was not the one who helped us Michael Chang Mu was the one
August 12, 2021
I found this dealership just as I found it when I used it earlier — competent, reasonably friendly, helpful and expert at what they do. I was fortunate to have been helped by Peter, who was attentive, patien earlier — competent, reasonably friendly, helpful and expert at what they do. I was fortunate to have been helped by Peter, who was attentive, patient, thoughtful and thorough. It took a little longer to get parts, but that’s not unusual during a pandemic-fueled slowdown. I was afforded a loaner car, which was quite helpful. Dealerships charge a bit more than independent repair/service centers, so, not being filthy rich, I use dealerships when I need expert service for a specifically difficult problem or series of problems. Overall, I’m quite satisfied. More
by Jesterfuul
Employees Worked With
Peter
April 09, 2021
Danielle from Loaner Department has a Horrible attitude and unprofessional, I could not recommend coming to this location. A Coworker tried warning about This location employees but I wanted to see for mys and unprofessional, I could not recommend coming to this location. A Coworker tried warning about This location employees but I wanted to see for myself! Unfortunately they were right, Glendale has a good service professionalism noticed throughout entire company. More
by Maplesyrup692000
Employees Worked With
Danielle Loan Department
March 16, 2021
Day 26 after my husband and I purchased a brand new car for over $70K CASH!!!! ...... We haven't even driven it! It's still in the garage because this dealership has failed to provide us with the proper pa for over $70K CASH!!!! ...... We haven't even driven it! It's still in the garage because this dealership has failed to provide us with the proper paperwork to register our car in FLORIDA! Endless phone calls, emails, 4 trips to the DMV. No success, THEY ARE UNPROFESSIONAL AND HAVE NO KNOWLEDGE OF HOW TO HANDLE OUT OF STATE TRANSACTIONS. OUR NEXT STEP IS SEEKING THE ADVICE OF AN ATTORNEY! More
by JD
Employees Worked With
Mo, Steven Huh, Johnnie Garcia
January 02, 2019
Recall Great dealership. Very Timely. Sarah Ventresca is very helpful and enthusiastic. I would highly recommend this dealership and return again as a cu Great dealership. Very Timely. Sarah Ventresca is very helpful and enthusiastic. I would highly recommend this dealership and return again as a customer . thank you. More
by Hagadogl
Employees Worked With
Sarah Ventresca
April 13, 2018
Airbag recall I took my car in for an airbag recall and left with punctures in my seat. They didn’t point out the 2 tares in the passenger seat even though I notice I took my car in for an airbag recall and left with punctures in my seat. They didn’t point out the 2 tares in the passenger seat even though I noticed them as soon as I got my car. Once I brought this issue to their attention I was told to call back tomorrow since my Service Rep Jose left for the day. I called and was told that I would have to wait several days before I could bring my car back. I scheduled a pickup time at 1:00 with Jose once the work was done and Jose was not back from lunch to help me. The workmanship on the repair was below average. You can tell where the seat was torn. BTW no one ever apologized for the inconvenience of damaging my seat. Go to Longo instead. More
by Greglugar
Employees Worked With
Jose
