Lexus of Cerritos - Service Center

Nightmare There was a recall for the dashboard of my Lexus GX 470. I took the car to Lexus of Cerritos in March of 2017 and they replaced the dashboard. After There was a recall for the dashboard of my Lexus GX 470. I took the car to Lexus of Cerritos in March of 2017 and they replaced the dashboard. After few months the dashboard started making noise. It got to a point that the noise became very annoying. So I called the dealership and explained the situation. They made an appointment for the next day and even said that I would get a loaner car. Next day when I took the car to Lexus of Cerritos they said in order for them to examine the problem they would have to remove the dashboard and that by itself would cost me $495. I explained to their service assistant manager, Sonia, that the noise comes from the dashboard that they have installed and I should not pay for them checking their poor workmanship. She talked to the manager and agreed to check the dashboard free of charge. And she said there were no loaner cars so I had to wait 3-4 hours or take an Uber, go back home and come back again. Since I live about 40 miles away, I decided to wait for the car. After about 45 minutes, their technician came and said since each technician is an independent contractor somebody has to pay for the work. Lexus of Cerritos would not pay them and therefore I would have to pay. Once I said that I would not pay so they can check their work, he agreed to remove the dashboard and check the noise. Ten minutes later he came back and said he doesn't need to remove the dashboard and the noise is not from the dashboard, but the connection between the dashboard and speaker. A total nonsense. When they replaced the old dashboard they would have to disconnect the speaker and reattach it to the new dashboard. So if there was noise coming from the connection, it must have been because they did not connect it well. To make the long story short they refused to take responsibility for the lousy job they did. And I am left with a dashboard that keeps making an annoying noise. I will never, ever goback to Lexus of Cerritos again. More

UNORGANIZED, UNPROFESSIONAL & VERY UNACCOMMODATING I made my first service appointment for a Saturday and upon arriving was advised I was not on the schedule. No one could explain or cared, just asked I made my first service appointment for a Saturday and upon arriving was advised I was not on the schedule. No one could explain or cared, just asked if I wanted to reschedule. I did. I made an appointment the coming Tuesday at 7:00 a.m., when making the appointment I advised the representative that I worked a distance from the location and would need a loaner car. He insured me that would not be a problem. The day before my appointment I contacted the service department to confirm that I would be getting a loaner car. I was advised that that was not a problem and it was confirmed. Well on Tuesday EARLY morning I get there and after waiting, the representative began taking my info., as if I were a new customer. I explained my info in already input int the computer. Went through that then I was advised there may not be a car for me. Walk over to the gentlemen responsible for the loan cars and told in a nonchalant manner, "no we don't have any cars, just this one (showed some keys) and someone else has this one." They went on talking pointing fingers as to who took my reservation. They offer no accommodations. Didn't try and figuered something out or find me a car. I told them I needed to get to work and take my grandson to school. So what was the attitude. Not up to the standards of a Lexus dealership. I left and called the service manager, he was just a bad. Nonchalant attitude and actually stated, "well what do you want me to do, do you want to make another appointment?" I told him I thought he should know in order to improve their customer service. I stated it starts at the top and twinkles down and after as far as the attitude of staffs at this location. It was very clear where it started after speaking with the service manager. They have done remodeling at this location, maybe they should invest in improving their customer service beginning with the people in charge and staff. Called the general manager, never returned my call, what does that tell you. This location is just the typical car dealership, doesn't meet Lexus high standards. Old saying, "Money can't buy you class." More

The dealer with no Heart. The service at this dealer is very poor. I got my car service for a Dash replacement that lexus corp. was replaceing due to the sticky dash problem. L The service at this dealer is very poor. I got my car service for a Dash replacement that lexus corp. was replaceing due to the sticky dash problem. Lexus Corp. held their end of the bargain, but with a slight hickup. The center council also has the stick surface on my Is300. Since the center council was not brought up by the service advisor. Lexus corp. only approved the Dash and not the complete set. So the service manager at Lexus of Cerritos said that they only was going to due the dash. I got the general manager involved and he just brushed it off and still dealing with this problem. They even damaged my leather seat in the process of installing the dash. I do not recommend this dealer for service or any continued business because they do not have a heart. Simply they give you the run a round. More

Airbag recall I took my car in for the airbag recall and it was done so fast. I only had a quarter tank of gas and when I picked up my car it was a full tank. Eugen I took my car in for the airbag recall and it was done so fast. I only had a quarter tank of gas and when I picked up my car it was a full tank. Eugene Chang is the best. More

Service of vechile Let me say this, I have been coming to this specific dealer for years. I went to the Tustin dealership when I first bought my car and the service was Let me say this, I have been coming to this specific dealer for years. I went to the Tustin dealership when I first bought my car and the service was mediocre. I was just another car to get in and out. At the Cerritos location, with Dorothy Lunney it has been the exact opposite. She is attentive and gets my car handled. She always makes me feel she is fighting for whatever I am asking for to get looked at or repaired. When she delivers my car, I have no complaints. Dorothy is a sweet, professional woman that cares about customer service. She will do anything that is in her power to help the client with their requests. As far as I am concerned, she goes above and beyond. If you can work with Dorothy, you're in great hands! More

2 ton paper weight the 2006 lexus gs and is were manufactured with defective piston rings. causing engine failure. even though lexus is aware of the issue they refuse the 2006 lexus gs and is were manufactured with defective piston rings. causing engine failure. even though lexus is aware of the issue they refuse to stand behind their product. don't be fooled by their advertising and demeanor Lexus is manufacturing inferior cars that fail. and when they do fail they will not correct their manufacturing defects. More

Great Experience!!!!! Great Experience overall, very professional. As you can see I gave it 5 stars very smooth process from beginning yo end. Eddie the service manager was Great Experience overall, very professional. As you can see I gave it 5 stars very smooth process from beginning yo end. Eddie the service manager was extremely helpful and detailed kept a smile and also kept us updated. Very friendly Jamie Lee was also professional I am very satisfied with my car service thanks to Eddie and Jamie Definetly will recommend this dealearship. More

A couple of weeks ago I bought a car from Lexus of Cerritos. At the same time I bought some extra protection for the car paint, windshield protection and LoJack installation. Two weeks after my purc Cerritos. At the same time I bought some extra protection for the car paint, windshield protection and LoJack installation. Two weeks after my purchase I showed up to my appointment. I was greeted and welcomed to the service department very professionally by the service consultant Mr Macario Lara. He explained all the procedures they would be doing to my car. Mr Lara was amazingly professional and very well manner. He also responded completely to my questions and make my experience very comfortable. This is the type of worker who I would like to have in my own business as a manager to train the rest of the crew on how to treat with the clients at the front end . Mr. Lara knows really well the concept of professionalism and client satisfaction. My first impression was that I was treating with the main manager or director of the service department. Kudos for Mr Lara, very well done. More

I've known Dorothy for a number of years and her attitude and friendliness is unsurpassed. I've always given Dorothy the highest rating because she is so deserving. My wife and I each have a Lexus a attitude and friendliness is unsurpassed. I've always given Dorothy the highest rating because she is so deserving. My wife and I each have a Lexus and we would NEVER think of going anywhere else but Cerritos. More

The service rep was knowledgeable and courteous. She worked with me consistently for the past nine years. I deem my service coordinator/my vehicle as dependable. worked with me consistently for the past nine years. I deem my service coordinator/my vehicle as dependable. More