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Lexus of Cerritos - Service Center
Cerritos, CA
889 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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889 Reviews of Lexus of Cerritos - Service Center
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March 31, 2013
I brought in my Lexus for service for the first time and Dorothy Lunney was very friendly and helped me fix my car in a timely manner. Even though there is a Lexus dealership near my house, I will travel to Dorothy Lunney was very friendly and helped me fix my car in a timely manner. Even though there is a Lexus dealership near my house, I will travel to this one because of her enthusiastic personality to service her customers. Her service made it worth while buying a Lexus because it felt like a luxurious experience. More
by myung
Employees Worked With
Dorothy Lunney
March 15, 2013
We took our Lexus RX 350 for a car wash at Lexus of Cerritos; actually this is not the dealership where we bought our Lexus RX 350. We were just looking at their showroom and saw this RX 350 F sport s Cerritos; actually this is not the dealership where we bought our Lexus RX 350. We were just looking at their showroom and saw this RX 350 F sport series really look nice. Allen came to us and asks if he can help us with anything and suggested to us to check the new RX 350 F sport series. The whole team at Lexus of Cerritos made it happen to get us the new Lexus RX 350 F sport series and the color and trim we wanted and with nothing out of our pocket and same monthly payment with additional throw in package that made us made too trade-in our 2013 Lexus RX 350 with the new Lexus RX 350 F sports series. I will recommend this dealership to all my friends and relatives. More
by Jocorz
Employees Worked With
Allen Johnson
March 14, 2013
Went in for my Lexus IS250 60K service. Lexus of Went in for my Lexus IS250 60K service. Lexus of Cerritors was great. They even identified an issue with the water pump that was failing (unkno Went in for my Lexus IS250 60K service. Lexus of Cerritors was great. They even identified an issue with the water pump that was failing (unknown to me) and fixed it under warranty. Verdict: Recommended. More
by Buckaroo42
Employees Worked With
Dorothy Lunney
March 14, 2013
I took my Lexus GS300 due to a factory safety notification. I had problems with my car previosly that were related to this recall. I had not been to the dealership in a while and Jamie Lee rememb notification. I had problems with my car previosly that were related to this recall. I had not been to the dealership in a while and Jamie Lee remembered me immediately. That gave me a comfortable feeling. He sat with me and explained thoroughly what the proceedures would be with my car. I was given a loaner vehicle while my car was being dealt with. Jamie contacted me daily to give me updates on my vehicles progress and even notified me of a perceived problem with my water pump, thereby saving me future money in repairs and labor. My car was finished a day earlier than anticipated. I was beyond pleased with his handling of my situation and car. Thank you Jamie. I appreciate all you did for me. More
by armartinez
Employees Worked With
Jamie Lee
March 14, 2013
Ms. Dorothy Lenny have demonstrated on each of my visit since 2007 to present a positive attitude & have been the most wonderful, professional, knowledgeable, individual when it comes to getting the highes since 2007 to present a positive attitude & have been the most wonderful, professional, knowledgeable, individual when it comes to getting the highest standard of service. Ms. Lenny is a team player & a bonus to Lexus of Cerritos. More
by Patricia Nedrick-Gray
Employees Worked With
Dorothy Lenny , Dorothy Lunney
March 13, 2013
Well you guys gotta give all the credit to Dorothy lunney because she has help me and my family we all have Lexus she is energetic she makes us laugh and she is a sweet heart and ever time I go she has a sim because she has help me and my family we all have Lexus she is energetic she makes us laugh and she is a sweet heart and ever time I go she has a simile of joy I never see her mad or sad always happy because of her I have a good looking car thank you Dorothy sincerely , Jesse agusto More
by Jesseagusto
Employees Worked With
Dorothy Lunney
March 11, 2013
I only go to Cerritos Lexus because of Jamie Lee. He is a very knowledgeable and friendly service consultant. I consider him to be a family friend that I can trust. I would recommend him to anyone. very knowledgeable and friendly service consultant. I consider him to be a family friend that I can trust. I would recommend him to anyone. More
by Jlim
Employees Worked With
Jamie Lee, Jamie Lee
March 11, 2013
I brought my is250 in for an oil change and manufacture's recall issues about two weeks ago. Dorothy Lunney was my service consultant and she was very warm and friendly. She asked me what I was manufacture's recall issues about two weeks ago. Dorothy Lunney was my service consultant and she was very warm and friendly. She asked me what I was coming in for and also advised me that they would be checking on the parts that were recalled before I could even tell her about that. An unexpected emergency came up and I was unable to leave my car and had to leave. Dorothy asked me to give her a call if there was anything she could do to help. I had not called her in about two days and she called me to see if everything was ok and once again if I needed anything to let her know. Dorothy went above and beyond in my opinion to make sure everything was ok. I was finally able to bring my car in to get it serviced and Dorothy welcomed me back and said that she was going to take care of everything. All my paperwork was ready and she did not know I was coming in that day. It took a matter of 15 minutes and I was on my way out the door in my loaner car. She called me very promptly to let me know that my car was completed and was ready for pick up. Once again upon my arrival she had my car pulled forward, me sign my paperwork, advised me of the findings and I was on my way in a record breaking 3 minutes. Because of her extraordinary customer service I am and will always have Dorothy Lunney handle all my car servicing needs as long as I am a Lexus owner. More
by Blkjazz1977
Employees Worked With
Dorothy Lunney
March 09, 2013
Needed a service on a Saturday and had not trouble getting in at the time I needed. Dorothy was amazingly friendly and easy to work with, and I drove away in a clean car with new oil. getting in at the time I needed. Dorothy was amazingly friendly and easy to work with, and I drove away in a clean car with new oil. More
by crusnsusn
Employees Worked With
Dorothy Lunney
March 08, 2013
Jamie Lee makes the service experience so relaxed, pleasant and comfortable. He is very friendly, accessible and portrays an out-of-the-ordinary listening skill. He carefully explained what the se pleasant and comfortable. He is very friendly, accessible and portrays an out-of-the-ordinary listening skill. He carefully explained what the service would entail, what it would cost and asked me if I had any questions or concerns. He said he would call my cellphone when the car was finished - and he did! He was there when I went to pick up the car and he went out of his way to talk with me and ensure that I was 200% pleased with the work that had been done. He is an extraordinary ambassador for both the Lexus brand and for Lexus of Cerritos. He is an example of how every service professional in the automobile industry should approach the job. He listens carefully, responds quickly and keeps ALL his promises. He's the reason why I keep returning again and again to Lexus of Cerritos (and the Lexus cars are terrific, too! It makes for a powerful combination!). More
by dhoulihan
Employees Worked With
Jamie Lee
