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Lexus of Cerritos - Service Center
Cerritos, CA
889 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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889 Reviews of Lexus of Cerritos - Service Center
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March 07, 2013
Purchased Lexus ES350 from Lexus of Cerritos in 2009 Purchased Lexus ES350 from Lexus of Cerritos in 2009 Done all the services here because it is close to my office They are very friendly, professio Purchased Lexus ES350 from Lexus of Cerritos in 2009 Done all the services here because it is close to my office They are very friendly, professional service and reasonable price More
by howardzong
Employees Worked With
Dorothy Lunney
March 04, 2013
Excellent Customer service! It was suggested they install the interior trunk release while there. They were very helpful in answering several questions I had regarding my GPS system. My car was wash install the interior trunk release while there. They were very helpful in answering several questions I had regarding my GPS system. My car was washed and filled with gas at the conclusion of my service visit. More
by Eloise Evans
Employees Worked With
Jamie Lee
March 02, 2013
Date of recent visit: February 23, 2013. Dorothy Lunney was on time with my appointment and quicky checked my car in for a 40K service. She called me promptly to let me know that the Engine and Air Filters was on time with my appointment and quicky checked my car in for a 40K service. She called me promptly to let me know that the Engine and Air Filters would need to be replaced and gave me an accurate price quote. Unfortunately, a Technician cracked my windscreen during service however, I was immediately informed there would be no charge for a replacement. The loner car service was great and the vehicle was satisfactory. Will be back for tires and in 5K miles for another service. More
by EAnneBarton
Employees Worked With
Dorothy Lunney
March 01, 2013
Dorothy took good care of all my needs she went out of her way to make sure I had everything that I needed I will return and will recommend Dorothy Thanks Jonathan her way to make sure I had everything that I needed I will return and will recommend Dorothy Thanks Jonathan More
by piper5632
Employees Worked With
Dorothy Lunney
March 01, 2013
Dorothy Lunney went way above my expectation , very nice and friendly listen to all of my concerns and then took care of. I will refer any one I know to her and the company. Jonathan johnson and friendly listen to all of my concerns and then took care of. I will refer any one I know to her and the company. Jonathan johnson More
by Baseball4me33
Employees Worked With
Dorothy Lunney
February 18, 2013
I came to Lexus of Cerritos for a normal 30,000 preventive maintenance service and had the opportunity to chat with Dorothy Lunney, Assistant Service Manager. I related the following previous expe preventive maintenance service and had the opportunity to chat with Dorothy Lunney, Assistant Service Manager. I related the following previous experience that I had with the dealership in which I was somewhat disappointed. (I had purchased my 2009 Lexus E350 used to compliment my wifes new E350. The car I purchased was a low mileage car about 17,000 miles and purchased all the maintenance and extra warranty allowed. Approximately a month prior to my current visit, my battery went dead and I had to get an emergency start. At the time, the service mechanic tested the battery and said it needed to be replaced. I called Lexus of Cerritos and explained the situation and was disappointed when the explained that the battery was warranted for only 90 days and it was not covered on any other warranty. Although disappointed, I replaced the battery ($105.00) at my local service shop.) Mrs Lunney related that the information given by Lexus of Cerritos was incorrect and that the battery was covered under the original warranty. She then suggested that I call Lexus Regional Customer Service and explain the situation and that they might be able to reimburse me for the battery replacement cost. She provided the telephone numberand I called Customer Service when I arrived back at home. Lexus Regioal Customer Service was very curteous and requested that I supply them with the invoice along with an email explaining the situation. Within 30 days of providing the invoice and letter of explanaion, I received a Lexus claim reimbursement check in the amount of $105.00. I would like to send a Particular Thank you to Mrs. Lunney for her excellent customer service advice and assistance. Sincerely Richard A Caldwell More
by racaldwell
Employees Worked With
Dorothy Lunney
February 16, 2013
Cerritos Lexus is the BEST!!! I purchased my Lexus in 2007 from Cleo Williams and each time I go to Lexus for a service, Mr. Williams always comes and greets me, but what I admire most….is he know my nam 2007 from Cleo Williams and each time I go to Lexus for a service, Mr. Williams always comes and greets me, but what I admire most….is he know my name. If you want to purchase a Lexus, I recommend Mr. Williams…he is the best. When you purchase a Lexus from Cerritos Lexus, you truly become part of their family. Last week, I had the pleasure of meeting the General Manager, Patrick Terhaar. Mr. Terhaar was so personable, walking around the dealership; speaking with customers, shaking hands and making you feel simply comfortable. He truly sets the tone for a great customer friendly environment and it also shows within his employees. If you want to experience excellent customer, a friendly dealership, and a great vehicle…..please go to Lexus of Cerritos. -Gina More
by photographybyregina
Employees Worked With
Cleo Williams, Patrick Terhaar
February 03, 2013
My visit to the dealership was just to get an oil change. While looking at cars on the showroom floor, my husband and I were approached by Mr. Allen Johnson. Mr. Johnson was very friendly, knowledgeable an While looking at cars on the showroom floor, my husband and I were approached by Mr. Allen Johnson. Mr. Johnson was very friendly, knowledgeable and determined to make our third lexus purchase a very pleasant experience. We will definately do business again with Lexus of Cerritos and will refer all of our friends. More
by Kmon70
Employees Worked With
Allen Johnson
January 28, 2013
Still highly recommend this dealership specially my one and only service advisor Dorothy Lunney. I cant wait to come back for my next service and to see her again. and only service advisor Dorothy Lunney. I cant wait to come back for my next service and to see her again. More
by vinalvarez
Employees Worked With
Alvin Santos Alvarez, Dorothy Lunney
