Lexus of Cerritos - Service Center

Dorothy continues to be the best! I always look forward to taking my LS 430 in for service, along with my wifes IS 250. You could not ask for better service. Our next two Lexus's will be purchased at Cerri to taking my LS 430 in for service, along with my wifes IS 250. You could not ask for better service. Our next two Lexus's will be purchased at Cerritos and the main reason is Ms. Dorothy Lunney! xoxo! More

This was my first visit to the dealership and overall I was impressed. Macario was welcoming and informative. He seemed knowledgeable about my car (SC430)and it's service requirements. It was his quick was impressed. Macario was welcoming and informative. He seemed knowledgeable about my car (SC430)and it's service requirements. It was his quick handling of the electrical issue I brought the car in with that encouraged me to go ahead with the 60,000 mile service...leadership, you should note that he sold me more "product" (the 60K service) without high pressure. I was a bit surprised by the price for the service, and that may lead me to price shop and seek out coupons / discounts before any future service. More

I recently had a problem with the Apps and my phone contacts in my car. I came to this dealership as this is where I purchased my car. The person I needed to see was not available and Lexi was graciou contacts in my car. I came to this dealership as this is where I purchased my car. The person I needed to see was not available and Lexi was gracious enough to offer to help. Although she was not able to solve the problem she could not have been more helpful in the process. Very often customer service is so neglected by numerous companies and it is truly a shame as they ultimately lose the business. Lexus of Cerritos is very lucky to have an employee like Lexi as she is a true reflection on the company as a whole. Thanks again for your help and today we were able to solve my problem with the Blue Tooth Technician Adam. My dealings with Adam were also very positive and he got to the root of the problem. More

My service consultant Jimmy Chuong ALWAYS takes care of me at Lexus of Cerritos. He is always very helpful and takes the time to listen to any issues/concerns I may have with my car. Also, when I have ques me at Lexus of Cerritos. He is always very helpful and takes the time to listen to any issues/concerns I may have with my car. Also, when I have questions about the services provided, he takes the time to explain why they were necessary, what could have happened if the repairs were not made and how to avoid any further issues/damages. Lastly, he always has consideration for keeping reasonable costs down and only suggesting what he thinks is necessary to keep my car running for a long time without unnecessary spending. Also, in the few times that I have interacted with other staff (courtesy vehicles, cashier, etc.)they have always been very nice and attentive. It helps that everyone seems to understand that the customer's time is valuable and they try to get you in and out of there as quickly as possible. Even though this dealership is not close to where I live, I will always come here for the outstanding customer service. Thank you! More

Nader and Patty were both so helpful and really worked hard to get me the best deal possible. Its important to trust people and I felt like I could trust them both as well as dependable in returning phone hard to get me the best deal possible. Its important to trust people and I felt like I could trust them both as well as dependable in returning phone calls and emails. More

Dorothy takes care of us! My wife in particular! I Dorothy takes care of us! My wife in particular! I can always trust that Dorothy will do the right thing when my wife brings in the RX350 for se Dorothy takes care of us! My wife in particular! I can always trust that Dorothy will do the right thing when my wife brings in the RX350 for service. Driver safety is her top priority and if anything is found she will make sure it is taken care of. She always makes us feel like we are family and as you know, you always take care of family! If your Lexus needs to be checked out or it needs scheduled maintenance give Lexus of Cerritos a call and make an appointment with Dorothy, you will be happy you did!!! More

Dorothy Lunney is great. Her customer service skills are great and beyond. The company is very lucky to have her working for them. Always letting you know what is happening, always has a smile. Again, great and beyond. The company is very lucky to have her working for them. Always letting you know what is happening, always has a smile. Again, exceptional customer service and people skills. More

She was very helpful... explained everything in detail. she is very polite and bubbly. I would highly recommend her for your next service visit. Thanks she is very polite and bubbly. I would highly recommend her for your next service visit. Thanks More

Jamie Lee is an outstanding service consultant. He made sure that my noisy brake issue was resolve properly in a timely manner. He also made sure that the all outstanding maintenance is current. sure that my noisy brake issue was resolve properly in a timely manner. He also made sure that the all outstanding maintenance is current. More

Jamie has been our service consultant since my husband and I bought our ES 350 2007. In all this time, we have found him to be friendly, knowlegeable, pleasant, helpful, and very accommodating. He knows and I bought our ES 350 2007. In all this time, we have found him to be friendly, knowlegeable, pleasant, helpful, and very accommodating. He knows how to handle an inquisitive customer just like my husband. I had a car accident in the past and Jamie dealt with my insurance agent instead of me taking care of the problem. Lately, we brought our car to Cerritos for a change of tires and for polishing its hazy headlight lens and Jamie was there to welcome us with his smile. The service was done in due time and made everything possible for us. Though my car is five years old, we felt that we were driving a brand new car. The service was excellent. More