Lexus of Cerritos - Service Center

Sarah Ventresca and Brian Kim go out of they way to make sure you are satisfied with your service call. When you go in for service, they are ready for you and take time to make sure you do not fell rushed sure you are satisfied with your service call. When you go in for service, they are ready for you and take time to make sure you do not fell rushed or like you are not important. I would only by a car from this dealer and only deal with Sarah or Brian. More

Dorothy is the best in customer service. She has the foresight to anticipate the customers needs, this is often a surprise. She represents the very tops in customer service with professionalism, knowle foresight to anticipate the customers needs, this is often a surprise. She represents the very tops in customer service with professionalism, knowledge, and experience. She represents the company and the dealership very well in a positive manner. She is an asst to the company and a benefit to the customer. Thank you Dorothy for your excellnce in service and thank you Lexus of Cerritos for having Dorothy on your team as she is a true leader and ambassador for Lexus. More

Words can not express how awesome Dorothy is she's an Heaven sent Angel. I always get the superb service from her. She's so knowledgeable and she works with the customers so courteous just dam fantastic Heaven sent Angel. I always get the superb service from her. She's so knowledgeable and she works with the customers so courteous just dam fantastic, Thank you Dorothy you for all you do. More

I have been using this dealership for my vehicle's maintenance needs and have always been very satisfied with the service Dorothy Lunney and the service department has provided. maintenance needs and have always been very satisfied with the service Dorothy Lunney and the service department has provided. More

I brought my Rx-350 in for regularly scheduled maintenance and as always Dorothy Lunney did an exceptional job on making additional service recommendations to help my car stay in top condition. maintenance and as always Dorothy Lunney did an exceptional job on making additional service recommendations to help my car stay in top condition. What made this visit worth raving about was that Dorothy Lunney put me in a Loaner car (an RX-350) to help me have zero transportation down time since I was at a major advertising deadline. I could not be without transportation since I have Major clients who needed to get their advertising orders in so they could achieve their business goals and I drive all over So Cal to service my clients. While I was working through the deadlines I was victimized by a " window smash and grab" auto break in on the loaner car I was given to drive. My laptop, Ipad, day timer and technology accessories were all stolen in the incident which was a major setback. I bought the loaner car with the smashed window in to Dorothy Lunney and Loaner Coordinator Haidee Villegas the same day. They listened to my story and empathized with my circumstance. Haidee Villegas then moved quickly to get me into another loaner car. Haidee Villegas teamed up with Daniel Lara to get me into another RX-350 that was just brought back from a previous client. I was in a hurry and both Daniel and Haidee had insisted on having the car washed and cleaned before they would let me drive off in it. My day had blown up on me and I had to get to an appointment with a Major Client and The team of Dorothy Lunney, Haidee Villegas and Daniel Lara came through and came through big! That is what compassionate service in the Pursuit of Excellence looks like. To add to all of that Haidee and Daniel are working with my Insurance to get the Auto glass replaced that was smashed. I want to give a special shout to my people Dorothy Lunney, Haidee Villegas and Daniel Lara at Lexus of Cerritos. You guys rock and you turned a bad situation into a much better one. Thanks again! More

This is the best service and care that I have ever This is the best service and care that I have ever received from any car dealer, "ever." When our car was finished the workmanship was meticulous. This is the best service and care that I have ever received from any car dealer, "ever." When our car was finished the workmanship was meticulous. Everyone was fast and pleasant mannered. I had an insurance claim and Dorothy worked to protect us and to insure that the carrier met the terms of our contract. That has never happened to me by any auto dealer in my life and I am 66 years old. More

I had my car serviced. I always deal with Dorothy Lunney. She really looks out for her customers and get you in and out as quickly as possible. Lunney. She really looks out for her customers and get you in and out as quickly as possible. More

Dorothy Lunney is "Simply the Best"! Trust Dorothy Lunney is "Simply the Best"! Trust is very important and she has earned my trust over the 11 years that we have been bringing our Lexus S Dorothy Lunney is "Simply the Best"! Trust is very important and she has earned my trust over the 11 years that we have been bringing our Lexus SUV's into Lexus of Cerritos for service. Dorothy is the only one I trust when it comes to my wife going in by herself for any service to be done. Before meeting Dorothy, I made it a point to take in vehicles myself for any service but with Dorothy I have no worries about my wife going in by herself and being taken advantage of. Latest visit was for scheduled maintenance and Dorothy, as always, made my wife feel like family and made sure that she understood what service was being done and cost that it would be. The actual cost ended up being less than the estimate. If you need service done on your Lexus, I recommend you think about Lexus of Cerritos and making appointment with Dorothy Lunney! More

Very friendly people working to get the customer excellent service! Get the loaner car while my car is in service, will definitely come back here next time. excellent service! Get the loaner car while my car is in service, will definitely come back here next time. More

Dorothy Lunney is simply the best! She makes my life so much easier when I take my lexus in! Lexus has the best customer service!I recommend Lexus of Cerritos! much easier when I take my lexus in! Lexus has the best customer service!I recommend Lexus of Cerritos! More