Lexus of Cerritos - Service Center

Hi, I was considering buying my first car, a used 2003 Lexus IS300. I called a few different dealers regarding having an vehicle inspection done before I purchased it. When I called Lexus of Cerritos, I Lexus IS300. I called a few different dealers regarding having an vehicle inspection done before I purchased it. When I called Lexus of Cerritos, I spoke to Dorothy Lunney in service. She was by far the most passionate, knowledgeable and informative person I spoke to. I live a mile away from another Lexus dealer but after talking to my Mom and Stepdad, we felt it would be worth the 20 mile drive to Lexus of Cerritos (because of Dorothy). We were right, Dorothy went over several things about the car and it's histroy with me and made me feel very comfortible. If she didn't know something, she would say hang on and let me get that information from someone who is an expert in that area. She told me it was the best $140.00 I would every spend on my car and she was right. Thank you Dorothy and Lexus of Cerritos, I am a first time car buyer, first time Lexus owner and a new life long customer. Nicole More

Dorothy Lunney has been our service advisor since we purchased our Lexus five years ago. She has always been friendly and very helpful. It's so nice to deal with the same person every time we take the c purchased our Lexus five years ago. She has always been friendly and very helpful. It's so nice to deal with the same person every time we take the car for service. More

Ms. Dorothy Lunny assisted me with all the issues. I also had a loaner car while my car was in the service. The work was done on time. I am satisfied with the service at Cerrito Lexus. had a loaner car while my car was in the service. The work was done on time. I am satisfied with the service at Cerrito Lexus. More

Sonia is an excellent service manager. She cares about me and my car as much as I do. You always returns my calls in a timely fashion. Explains everything to me in a simple and clear manner. Sonia care me and my car as much as I do. You always returns my calls in a timely fashion. Explains everything to me in a simple and clear manner. Sonia cares about the cost and lets me know when there are deals. I will continue to do business at this location. The car was purchased there and everything has been exceptional. It is one of the friendliest, welcoming places I have ever taken my car too for repair. More

Okay, she did it again. What's with this girl? SHE'S THE VERY BEST! Sarah Ventresca is so nice, lovely, smart, mechanical and technical (that's hard to come by)and has the best attitude. She makes it THE VERY BEST! Sarah Ventresca is so nice, lovely, smart, mechanical and technical (that's hard to come by)and has the best attitude. She makes it such a pleasure for me to come in and spend the big bucks! Seriously, it really is a pleasure doing business with Lexus of Cerritos because of people like Sarah. I'm thinking a raise may be in order? (you can thank me later). Oh yea, did I say she's easy on the eyes? That certainly doesn't hurt. Thank you again Sarah! More

I would recommend this dealership because Dorothy Lunney is effecient and polite and always has a smile on her face. She always takes care of me. is effecient and polite and always has a smile on her face. She always takes care of me. More

Dorothy has outstanding customer service. She makes me feel I am the most important customer every time I am at the dealership. She also explains the services I am getting as well as the pricing. This m feel I am the most important customer every time I am at the dealership. She also explains the services I am getting as well as the pricing. This makes me feel at home. I always recommend her to my friends especially for service and maintenance of their cars. She is great asset to the company. She has been my customer service rep since I got my car in 2004. Great job, Dorothy. More

Dorothy provides excellent service each time I bring my car into the Dealership. She is friendly, courteous and thorough. She always greets me with a smile and ensures that I know exactly what is going o car into the Dealership. She is friendly, courteous and thorough. She always greets me with a smile and ensures that I know exactly what is going on with my vehicle. When it comes time to purchase a new vehicle, I will definitely come back to Lexus of Cerritos because of Dorothy and her attention to detail. More

Dorothy is the perfect example of the Lexus slogan... The Pursuit of Perfection. She is always very friendly and makes me happy to be at the Lexus dealership, regardless of the reason for my visit. Doro Pursuit of Perfection. She is always very friendly and makes me happy to be at the Lexus dealership, regardless of the reason for my visit. Dorothy asks questions to find out if there is anything she can do to keep me a happy customer... Oops... Guest. One Saturday, I had a dead battery. I was committed to taking an out of town trip and explained that to Dorothy. She worked her magic and within less than 2 hours, I was on my way, with a new battery! That's customer service. Now, thanks to Dorothy, I always expect, and get, outstanding service every time I call or visit Lexus of Cerritos. More

I highly recommend Lexus of Cerritos especially their service crew Dorothy Lunney with her highly experience and very great customer service. I really satisfy with the service. service crew Dorothy Lunney with her highly experience and very great customer service. I really satisfy with the service. More