Lexus of Cerritos - Service Center

Level of service at this location continues to exceed my expectations. If I could rate Jamie I woudl give him 1000%. I would also rate the dealership at 1000%. Very much a customer service orientation app expectations. If I could rate Jamie I woudl give him 1000%. I would also rate the dealership at 1000%. Very much a customer service orientation approach at this dealership More

Jamie solve my mysteriou intermittent buzz sound problem with his service staff/Peter which came out from air blower. It is great work. thanks for the quick and efficient work. with his service staff/Peter which came out from air blower. It is great work. thanks for the quick and efficient work. More

Dorothy was friendly, efficient and accurate about the time that would be needed. She even made extra efforts to upgrade the appearance of my car after the oil and filter were changed by adding patch pain time that would be needed. She even made extra efforts to upgrade the appearance of my car after the oil and filter were changed by adding patch paint to a light scratch on the lower part of the front bumper. I appreciated the extra time this took. Spot on. More

My service was just a Vehicle Part Recall, but they were very flexible, and understanding even after I had missed a scheduled app, they took me right in. Very impressive customer service and follow up. If t very flexible, and understanding even after I had missed a scheduled app, they took me right in. Very impressive customer service and follow up. If there is a problem, they do show genuine concern and try to work with you. My wife and I were very pleased in our dealings with Lexus of Cerritos, we will definitely recommend this dealer. More

Staff was very courteous & friendly. Dorothy kept us up to date as far as price & time for repair. She was very thorough in explaining about insurance coverage. up to date as far as price & time for repair. She was very thorough in explaining about insurance coverage. More

Dorothy is very personable, knows everything about the Dorothy is very personable, knows everything about the history of our ES and GX and an overall 'great' service tech. She's the only one we ever see Dorothy is very personable, knows everything about the history of our ES and GX and an overall 'great' service tech. She's the only one we ever see when either of our cars need attention. More

Dorothy is the best. I've had my Lexus taken care of by Dorothy for 22 visits. Dorothy makes you feel like family. Would not go anywhere else. Dorothy for 22 visits. Dorothy makes you feel like family. Would not go anywhere else. More

Have dealt with Dorothy Lunney for many yrs. Her service and friendliness have been outstanding. If not for her, I would not be using the dealership for service. and friendliness have been outstanding. If not for her, I would not be using the dealership for service. More

Dorothy was very informative and took care of my needs. I like her positive attitude and professionalism. My experince has always been a positive one and I have nothing negative to say. Thank you, Dorothy an like her positive attitude and professionalism. My experince has always been a positive one and I have nothing negative to say. Thank you, Dorothy and the Lexus team at Cerritos for the hospitality and service. More

This employee went above and beyond my expectations for making me feel taken care of. I would be happy to go to Lexus of Cerritos in the future for all my automotive service. making me feel taken care of. I would be happy to go to Lexus of Cerritos in the future for all my automotive service. More