Lexus of Cerritos - Service Center

Dorothy Lunney and Brian Kim are my preferred service consultants. I scheduled by vehicle for service on June 9. I arrived a few minutes early and was greeted by name and treated with dignity and respec consultants. I scheduled by vehicle for service on June 9. I arrived a few minutes early and was greeted by name and treated with dignity and respect. More important, Dorothy was professional and thorough and always solicits my opinion and to see if I had any other concerns with my vehicle. Dorothy is always transparent and open and takes the time to review my service plan with me and sets and confirms expectations around the service to be conducted that day. She delivered my vehicle time on time as promised and ensured that I was satisfied with the whole transaction. I have never filled out a survey on Dorothy but I can say I wish I had. I have purchased 4 cars and Cerritos of Lexus and she is "the face" of this dealership - she is consistent and has met her commitments to me for the last 9 years! Job well done by Dorothy Lunney. More

4 years ago I had purchased an IS 250 and Patty Takahashi is the reason I'll go back someday to purchase another one. She has become more of a friend to me due to her concerns & friendship she's shown to me is the reason I'll go back someday to purchase another one. She has become more of a friend to me due to her concerns & friendship she's shown to me these past years. Her kind smile & friendly demeanor is something I admire in her as a sales consultant. She's has been the biggest help in all my dealings with Lexus of Cerritos. On several occassions she went out of her way to assist me when things weren't going right and she did this with a willing and honest spirit. I would recommend to anyone looking for a car there to ask for Patty because she always goes above & beyond the call of duty. More

Service with Jamie Lee was as good as it gets. I will continue to bring our auto in to Lexus of Cerritos for service. I was in and out of Jamie's office is about 20 minutes TOPS. The unpleasant part continue to bring our auto in to Lexus of Cerritos for service. I was in and out of Jamie's office is about 20 minutes TOPS. The unpleasant part was waiting about an hour in their lounge for the loaner vehicle. Hard to understand why it would take that long. I brought the car in 7:45am and didn't drive out in the loaner until 9AM. Thanks. More

Ms Lunney has shown is much concern and professionalism towards my wife and myself and especially twds the care and concern of our 07Es350 . She is very knowledable in her craft and fiendly beyond measures towards my wife and myself and especially twds the care and concern of our 07Es350 . She is very knowledable in her craft and fiendly beyond measures . I strongly recommend Lexus of Cerritos too all of my friends and co-workers alike because of Ms Lunney approch and delivery and skill level. Ms Lunney has a uncompromisable ability too make your every visit too lexus of Cerritos feel like a home away from home visit i can only say too the Lexus family and crop family , you as well every Lexus owner is Blessed to have such a hard professional employee in control of the care and safety of the Most AWESOME Machine on the road far and above it's competion . The dealership @Lexus of Cerritos as well take pride in Ms Lunney svc to your customers she makes owning a Lexus a proud exp that is matched by none. Thx you Ms Lunney for all your hard work and decication to such a outstanding product . God Bless you . Brion Ray . More

Went to this dealer to fix my car and Dorothy was so wonderful and helpful. She definitely made going to a dealership a positive experience. The Woo family wonderful and helpful. She definitely made going to a dealership a positive experience. The Woo family More

Dorothy Lunney is an extremely well informed consultant. She is also a very sincere and caring individual who goes the extra mile to make the customer feel at home at the dealership. She instills confidence She is also a very sincere and caring individual who goes the extra mile to make the customer feel at home at the dealership. She instills confidence that auto repairs and service will be done well and in a timely manner. More

I have visited this dealership for my Lexus maintenance couple times. Dorthy is the one who always take care of me whenever I am there, and she is one of the awesome service consultant I ever met. She is couple times. Dorthy is the one who always take care of me whenever I am there, and she is one of the awesome service consultant I ever met. She is friendly, honest, down to earth, and one of the good hearted person. She is fast and always listen to your concerns. She is not only an amazing service consultant, but genuine person when you get to know her. Most importantly, she gets the job done fast and the way you want it! Thanks Dorthy for your excellent service! I will come visit you soon! More

Patrick Terharr, general manager may be a new GM to this dealership but not new to this business. He exemplifies excellent customer service. My feedback is important to him. He is genuine and sincere. He tr dealership but not new to this business. He exemplifies excellent customer service. My feedback is important to him. He is genuine and sincere. He truly wants to give you a positive experience when visiting for service or sales. I also heard many wonderful comments from his staff that he is a great boss. This is why Mr Terharr deserves to be recognized today. Thanks to Lexus of Cerritos for taking care of me and my family everytime we bring our cars in and for giving us personalized care all the time. More

Dorothy is wonderful! She makes sure that I am completely satisfied everytime I come. Her customer service skills are superb and I never feel like I was shortchanged in any way when I leave. She goes above a satisfied everytime I come. Her customer service skills are superb and I never feel like I was shortchanged in any way when I leave. She goes above and beyond to make sure I keep a smile on my face and she is one of the reasons why I am loyal to Lexus of Cerritos! More

Lexus of cerritos has always provided excellent service and the one thing I love most about this dealership is its fairness and honesty. Jamie was especially helpful in my last visit providing great custo and the one thing I love most about this dealership is its fairness and honesty. Jamie was especially helpful in my last visit providing great customer service. More