Lexus of Cerritos - Service Center

Dorothy is an amazing part of your team.. She made my first service Experiance pleasant and easy! I couldn't be happier to own a Lexus because of people like Dorothy ... Thank you! first service Experiance pleasant and easy! I couldn't be happier to own a Lexus because of people like Dorothy ... Thank you! More

More than I could have asked for. No high pressure More than I could have asked for. No high pressure sales, performed the work needed. Took very good care of my car. Dorthy was exceptional. More than I could have asked for. No high pressure sales, performed the work needed. Took very good care of my car. Dorthy was exceptional. More

Dorothy Lunney has provided me with the best service that ever experienced with a car dealership service department. She is professional,knowledgeable, patient, and kind. ever experienced with a car dealership service department. She is professional,knowledgeable, patient, and kind. More

Dorothy always has a way to give you a warm welcome! She will go out of her way to make you feel comfortable and give you a good experience. I have recommended this place to others since I always receive go will go out of her way to make you feel comfortable and give you a good experience. I have recommended this place to others since I always receive good service. I only go to Dorothy because she takes care of my baby for me! Go Dorothy! More

The service today was great!!! They completed the recall work, shuttled me to the store, washed my car, and filled the car with gas!!! Everyone was helpful and kind!! One cannot ask for anymore than that! work, shuttled me to the store, washed my car, and filled the car with gas!!! Everyone was helpful and kind!! One cannot ask for anymore than that! I love my Lexus!!! More

Debbie Cambonga went above and beyond the call of duty to assist me. Upon discovery that the navaigation system in my 2007 IS 250 went bad and I was just out of warranty (and after providing a solid alterna assist me. Upon discovery that the navaigation system in my 2007 IS 250 went bad and I was just out of warranty (and after providing a solid alternative for a possible fix that she graciously shared and wasn't under obligation to attempt, which ended up not working), she contacted corporate to garner approval for Lexus to absorb the cost of parts if I paid for labor. This literally took a $2,700 repair to $250. She also assisted me with multiple other minor repair issues (and facilitaed the process in the MOST cost-effective fashion possible). Thank you Debbie for providing outstanding customer service and support. Thank you Lexus for retaining a great employee who clearly works hard to represent your brand well! More

Every time I come in I feel like family. The Lexus family is so tight net and close. Thanx to Dorothy and the Cerritos team for always taking care of the "Family" there isn't a better dealership to go to. Lo is so tight net and close. Thanx to Dorothy and the Cerritos team for always taking care of the "Family" there isn't a better dealership to go to. Love this place! More

Jamie Lee has always provided excellent professional service to me when I needed his advice and recommendations. He was always prompt, as in this case, in completing the forms necessary for the service service to me when I needed his advice and recommendations. He was always prompt, as in this case, in completing the forms necessary for the service. He has a very friendly disposition and always greets me with a smile. The service was done as charted in very reasonable time. More

Dorothy went out of her way to solve my service issues and to make sure that I had an excellent customer service expierience at Lexus of Cerritos. and to make sure that I had an excellent customer service expierience at Lexus of Cerritos. More

I would first like to start by saying that Mr Lee is an excellent service advisor, who went beyond his role on my last vist. I came into the dealer to have a headlight bulb replaced on my LS460 as it was b excellent service advisor, who went beyond his role on my last vist. I came into the dealer to have a headlight bulb replaced on my LS460 as it was burned out. I was going to pay for this work. Mr Lee took the time to research my car's history and informed me that the light was under warranty and would cost nothing to replace. Prior to coming to the dealer, I had spoken to another serivce tech who told me the cost of the repair without looking up my cars history. Mr Lee's attention to help me did not stop when my car was returned to me. He was instrumental in assisting me with the return of a headlight bulb, back to your parts department that I had purchase to be used in the repair of my car. I would sincerly like to thank Mr Lee for his excellent service and attention to detail, as he is the very reason I would return for future service to your dealership. I would not hesitate on recommending your dealer to others for service, if all your advisors were as thorough as him. Sincerly Mr Porfy Navarro More