Lexus of Cerritos - Service Center

Dorothy has always shown professionalism in her dealing with me as a customer. I am always happy to come to Lexus of Cerritos for servicing. Dorothy always greets me with a smile and always listens to with me as a customer. I am always happy to come to Lexus of Cerritos for servicing. Dorothy always greets me with a smile and always listens to my needs and is very helpful. I am very happy to be part of the Lexus family! More

She is a great customer service representative. Always friendly and prompt to assist you. She is Great. I am recommend her as the best customer service representative. Thank you Dorothy. friendly and prompt to assist you. She is Great. I am recommend her as the best customer service representative. Thank you Dorothy. More

I love, love Dorothy she is the best . I couldn't ask for a better representative than Dorothy .... she is a very nice, I would recommend anyone to work with Dorothy a better representative than Dorothy .... she is a very nice, I would recommend anyone to work with Dorothy More

Dorothy went above and beyond with excellent service when my car had a flat on the fwy by making sure I had a loaner car and that all service on my vehicle was above standard conditions . I was well accommod my car had a flat on the fwy by making sure I had a loaner car and that all service on my vehicle was above standard conditions . I was well accommodated for and not inconvenienced at all while my car was being serviced Thank you so much for the excellent service More

Always friendly, courteous and accomadating. Comfotable environment and provides refreshments for the customers. Fast and efficient service is always provided and special attention always given. environment and provides refreshments for the customers. Fast and efficient service is always provided and special attention always given. More

Jamie is an outstanding consultant. Jamie made sure all bases was covered. He took great care of me. I would recommend Lexus of Cerritos to all. bases was covered. He took great care of me. I would recommend Lexus of Cerritos to all. More

Dorothy Lunney is the best representative i ever known. She is always caring , friendly and make me feel so comfortable with every advise and service for my is 250 lexus. I am so lucky to have Dorothy Lu She is always caring , friendly and make me feel so comfortable with every advise and service for my is 250 lexus. I am so lucky to have Dorothy Lunney as my consultant. More

I contacted Jamie this morning and indicated a problem I was having with the my car's battery. He indicated that I could bring the car in at my leisure, but before 3 p.m. if I wanted it returned today. I was having with the my car's battery. He indicated that I could bring the car in at my leisure, but before 3 p.m. if I wanted it returned today. I arrived around 2:30 p.m. and he quickly found me working in the one of the private spaces. I shared with him my need to be back to my office at a designated time and questioned whether the work could be performed by then. He opted to have a quick test done, confimed the need for a battery change and committed to having the car returned to me by 4:30 p.m. At 4:00, 30 minutes early, he let me know that the work was done and that the car awaited me. That was great service! More

Dorothy is a wonderful Lexus representative. Very helpful, enthusiastic and caring about her customers. The loaner car provided due to warranty-covered work was a very nice vehicle, clean, virtually helpful, enthusiastic and caring about her customers. The loaner car provided due to warranty-covered work was a very nice vehicle, clean, virtually new and sporty. Lexus knows how to keep its customers Lexus-oriented consumers. More

Lexus of Cerritos has always been very professional, courteous, and friendly. They do an excellent job servicing my vehicle, and when I pick it up, it is spotless! It is also always a pleasure to work courteous, and friendly. They do an excellent job servicing my vehicle, and when I pick it up, it is spotless! It is also always a pleasure to work with Dorothy. She is personable, professional, and takes a special interest in her clients. Great job, Lexus of Cerritos! More