Lexus of Cerritos - Service Center

Because of Jamie - service has definitely improved!!! He's VERY efficient and gets me in and out of dealership as quickly as possible. I never feel rush and he answers all my questions (in a non-degradin He's VERY efficient and gets me in and out of dealership as quickly as possible. I never feel rush and he answers all my questions (in a non-degrading way). If it wasn't for him I would seriously give this dealership a really bad rating. Cerritos was notorious with SLOW service and truly unfriendly people. My last experience of Cerritos was a dealership that really didn't care what their customer thought and did nothing to improve their SLOW and ill-disposed service. I've complained in the past and yet I saw the same service again and again. After my lease ended I went back to German brand car and didn't want to even think about buying a Lexus. When it was time to purchase another car, I thought I’d try Cerritos to look at the new models that were coming out. I ended up purchasing my car from them, with much improved customer service, I decided to try their service department again. Since Jamie has been my service advisor he has given me a new perspective on this place. I'm actually satisfied with their service and happy to recommend the Cerritos dealership to my friends. More

This is a great dealership. Their service department is the best. Very friendly, fast service and good snacks and drinks. Dorothy always remembers me and takes time to make sure my car is taken care of q the best. Very friendly, fast service and good snacks and drinks. Dorothy always remembers me and takes time to make sure my car is taken care of quickly and thoroughly. More

As soon as I drive up for service, there is always someone there to greet & take care of what I'm there for.they always have water and finger foods for the wait. The employee's are all nice & very hel someone there to greet & take care of what I'm there for.they always have water and finger foods for the wait. The employee's are all nice & very helfull with my visit. More

She did a great job, I am satisfied with her service. She was very kind and nice, and her timing for my service was very precise, which saved me time. was very kind and nice, and her timing for my service was very precise, which saved me time. More

Dorothy has excellent customer service and is very friendly. She makes me feel right at home when I walk into Lexus of Cerritos. The Quality of Work goes beyond expectation. Along with making sure my friendly. She makes me feel right at home when I walk into Lexus of Cerritos. The Quality of Work goes beyond expectation. Along with making sure my day does not get too inconvenienced with waiting around for service to be completed, Lexus provides me with a loaner vehicle. When I return for my car, it is washed and ready to be driven. My overall experience is always tremendous when going to this dealership. Everyone from the moment I drive up to when I cash out is incredibly friendly. The price is obviously a little more expensive than I would like, but perks like these keeps me coming back. More

I received extraordinary service from Jamie Lee. He called to inform me of a recall service issue on my 2011 Lexus CT Hybrid (which I think is a terrific vehicle!). He set up the appointment, arranged called to inform me of a recall service issue on my 2011 Lexus CT Hybrid (which I think is a terrific vehicle!). He set up the appointment, arranged for a loaner vehicle and made it all happen instantly. When I arrived, he was ready and I was in and out in minutes. Later in the day, he called me to let me know that my car was ready. It's like he's looking out for me and helping me to maximize my productivity. I respect his professionalism and his willingness to make the entire service process so easy, efficient and pain-free. He's a great guy and terrific ambassador for Lexus and Lexus of Cerritos. More

I received excellent service from Dorothy Lunney and her team. Dorothy Lunney is courteous, friendly, a very positive person, and she keeps you informed as to the status of the service. She is also very k team. Dorothy Lunney is courteous, friendly, a very positive person, and she keeps you informed as to the status of the service. She is also very knowledgeable and I completely trust that she will resolve the problem. I will continue to bring my car to Dorothy for service because she is a pleasure to work with and she cares about her customers. More

Everyone was very professional and helpful. I wish it had not been so expensive to get my keys out of the trunk. I would recommend this dealership. had not been so expensive to get my keys out of the trunk. I would recommend this dealership. More

Dorothy is a wonderful Service Manager. She is very helful and treats her clients as though they are the most important people in the world. She is dedicated and professional with a great personality, helful and treats her clients as though they are the most important people in the world. She is dedicated and professional with a great personality, very friendly and eager to assist you the moment you come in to the dealership. I would recommend Dorothy to my friends and also would recommend Lexus of Cerritos as the dealer who completly satisfies their customers with a sense of pride and efficency. Dorothy please continue doing what you do because you make me feel very special when I oome in. More

I bought my car from here and go there for service. In general it is a positive experience. Dorothy Lunney is always cheerful and very helpful when it comes to service. general it is a positive experience. Dorothy Lunney is always cheerful and very helpful when it comes to service. More