Lexus of Cerritos - Service Center

I contacted Jamie this morning and indicated a problem I was having with the my car's battery. He indicated that I could bring the car in at my leisure, but before 3 p.m. if I wanted it returned today. I was having with the my car's battery. He indicated that I could bring the car in at my leisure, but before 3 p.m. if I wanted it returned today. I arrived around 2:30 p.m. and he quickly found me working in the one of the private spaces. I shared with him my need to be back to my office at a designated time and questioned whether the work could be performed by then. He opted to have a quick test done, confimed the need for a battery change and committed to having the car returned to me by 4:30 p.m. At 4:00, 30 minutes early, he let me know that the work was done and that the car awaited me. That was great service! More

Dorothy is a wonderful Lexus representative. Very helpful, enthusiastic and caring about her customers. The loaner car provided due to warranty-covered work was a very nice vehicle, clean, virtually helpful, enthusiastic and caring about her customers. The loaner car provided due to warranty-covered work was a very nice vehicle, clean, virtually new and sporty. Lexus knows how to keep its customers Lexus-oriented consumers. More

Dorothy Lunney and her team have given us outstanding service in sevice and maintenance for the past seven years.We recommend Dorothy and her team to anyone who requires service or maintenance on an auto service in sevice and maintenance for the past seven years.We recommend Dorothy and her team to anyone who requires service or maintenance on an automobile. More

If my Lexus ever gave me any trouble, I have always taken my car to Dorothy. She has always taken care of the problem in the best and fastest way. Always very helpful and very nice. I would definitely recomm my car to Dorothy. She has always taken care of the problem in the best and fastest way. Always very helpful and very nice. I would definitely recommend everyone to take their Lexus to her if it is ever necessary. More

Lexus of Cerritos has always been very professional, courteous, and friendly. They do an excellent job servicing my vehicle, and when I pick it up, it is spotless! It is also always a pleasure to work courteous, and friendly. They do an excellent job servicing my vehicle, and when I pick it up, it is spotless! It is also always a pleasure to work with Dorothy. She is personable, professional, and takes a special interest in her clients. Great job, Lexus of Cerritos! More

Because of Jamie - service has definitely improved!!! He's VERY efficient and gets me in and out of dealership as quickly as possible. I never feel rush and he answers all my questions (in a non-degradin He's VERY efficient and gets me in and out of dealership as quickly as possible. I never feel rush and he answers all my questions (in a non-degrading way). If it wasn't for him I would seriously give this dealership a really bad rating. Cerritos was notorious with SLOW service and truly unfriendly people. My last experience of Cerritos was a dealership that really didn't care what their customer thought and did nothing to improve their SLOW and ill-disposed service. I've complained in the past and yet I saw the same service again and again. After my lease ended I went back to German brand car and didn't want to even think about buying a Lexus. When it was time to purchase another car, I thought I’d try Cerritos to look at the new models that were coming out. I ended up purchasing my car from them, with much improved customer service, I decided to try their service department again. Since Jamie has been my service advisor he has given me a new perspective on this place. I'm actually satisfied with their service and happy to recommend the Cerritos dealership to my friends. More

This is a great dealership. Their service department is the best. Very friendly, fast service and good snacks and drinks. Dorothy always remembers me and takes time to make sure my car is taken care of q the best. Very friendly, fast service and good snacks and drinks. Dorothy always remembers me and takes time to make sure my car is taken care of quickly and thoroughly. More

As soon as I drive up for service, there is always someone there to greet & take care of what I'm there for.they always have water and finger foods for the wait. The employee's are all nice & very hel someone there to greet & take care of what I'm there for.they always have water and finger foods for the wait. The employee's are all nice & very helfull with my visit. More

She did a great job, I am satisfied with her service. She was very kind and nice, and her timing for my service was very precise, which saved me time. was very kind and nice, and her timing for my service was very precise, which saved me time. More

Dorothy has excellent customer service and is very friendly. She makes me feel right at home when I walk into Lexus of Cerritos. The Quality of Work goes beyond expectation. Along with making sure my friendly. She makes me feel right at home when I walk into Lexus of Cerritos. The Quality of Work goes beyond expectation. Along with making sure my day does not get too inconvenienced with waiting around for service to be completed, Lexus provides me with a loaner vehicle. When I return for my car, it is washed and ready to be driven. My overall experience is always tremendous when going to this dealership. Everyone from the moment I drive up to when I cash out is incredibly friendly. The price is obviously a little more expensive than I would like, but perks like these keeps me coming back. More